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- Tasks: Support new customers with onboarding and training for Capture Expense.
- Company: Join a dynamic SaaS company in a vibrant Newcastle community.
- Benefits: Competitive salary, hybrid work, wellness support, and career growth opportunities.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Customer service experience and a passion for technology are a plus.
- Other info: Collaborative team environment with a focus on continuous learning.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for an Operations Executive to help new customers get up and running with Capture Expense. You’ll deliver onboarding and training, support early customer success, and contribute to improving how we onboard as we grow. This is a great opportunity for someone who is curious, customer-focused, and excited to grow their career in a fast-paced SaaS environment.
In this role, you’ll support new customers through every stage of their onboarding journey, delivering engaging training sessions and providing timely, professional support as they get started with Capture Expense. You’ll build strong relationships with clients, gather feedback and insights, and work closely with internal teams to ensure a smooth and positive experience. Alongside customer-facing work, you’ll help create and maintain onboarding resources such as training videos, guides, and help centre content, while also identifying opportunities to improve onboarding processes. As part of a growing team, you’ll collaborate across the business and play an important role in shaping how customers adopt and succeed with our platform.
You’re a confident, professional, and customer-focused individual who thrives in client-facing situations. You communicate clearly, learn quickly, and enjoy understanding new technology and SaaS solutions. Highly organised and attentive to detail, you approach challenges with a proactive, can-do mindset and adapt easily to changing priorities. You work well as part of a team, supporting colleagues across the business, and take pride in delivering a positive experience for customers. Experience in customer service, training, or SaaS is a plus, and you’re comfortable leading online or in-person training sessions.
At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. A competitive salary, opportunity to work directly alongside an industry leading PE backed leadership, hybrid and flexible working arrangements supporting your work-life balance, employer matched pension contribution to 5%, wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts, onsite discounted parking. We go the extra mile to strategically invest in our employees by providing them with invaluable learning opportunities to propel their careers forward. Our commitment to continuous employee training ensures that knowledge remains up-to-date, skills stay sharp, and confidence continues to grow. We firmly believe in empowering our workforce with the tools they need to thrive and succeed.
Operations Executive in Newcastle upon Tyne employer: Cintra HR & Payroll Services
Contact Detail:
Cintra HR & Payroll Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially Capture Expense, so you can show how you’d fit into their team and contribute to customer success.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Operations Executive role. Highlight your customer service experience and any relevant skills that align with the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cintra.
We think you need these skills to ace Operations Executive in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share examples of how you've successfully communicated with customers in the past.
Be Proactive and Detail-Oriented: We love candidates who take initiative! In your application, mention times when you've gone above and beyond to solve a problem or improve a process. This will show us that you have the proactive mindset we value at StudySmarter.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Cintra HR & Payroll Services
✨Know the Product Inside Out
Before your interview, make sure you understand Capture Expense and its features. Familiarise yourself with how it helps customers and think about potential questions they might have. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer-Focused Mindset
Prepare examples from your past experiences where you’ve successfully supported customers or delivered training. Highlight your ability to build relationships and adapt to different client needs, as this role is all about ensuring a smooth onboarding experience.
✨Demonstrate Your Organisational Skills
Since the role requires attention to detail and organisation, be ready to discuss how you manage multiple tasks or projects. Share specific strategies you use to stay organised, especially in fast-paced environments, which will resonate well with the team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your curiosity about the company culture and growth opportunities. Inquire about how the team collaborates on improving onboarding processes, as this demonstrates your proactive mindset and eagerness to contribute.
