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- Tasks: Become the go-to expert for our expenses platform and support clients every step of the way.
- Company: Join Cintra, a rapidly growing company known for award-winning payroll and expense management software.
- Benefits: Enjoy a competitive salary, hybrid working, and generous bonuses while prioritising your wellbeing.
- Why this job: Make a real impact by helping clients navigate our innovative expenses platform effortlessly.
- Qualifications: Experience in client-facing roles with strong communication skills; fintech interest is a plus.
- Other info: Dynamic work environment with continuous training and excellent career growth opportunities.
The predicted salary is between 28000 - 29500 £ per year.
Turn complex expenses into client success — join Cintra as an Expenses Support Consultant for our state‑of‑the‑art expenses platform.
We are Cintra, a rapidly growing company known for our award‑winning software that delivers payroll, HR, and expense management solutions to over 1000 clients. Cintra's expenses platform is growing—and so is the team behind it. As our Expenses Support Consultant, you'll be the expert clients turn to from day one: onboarding them confidently, solving problems efficiently, and making sure they get real value from the platform every step of the way.
What you’ll do:
- Become the go‑to product expert on our expenses platform
- Lead client onboarding and deliver engaging, effective training
- Resolve client queries quickly and professionally
- Build lasting relationships that drive long‑term success
- Gather feedback and feed insights back into the product
- Collaborate across Product, Support, and Delivery teams
What you’ll bring:
- Experience in a client‑facing SaaS support, onboarding, or training role
- Strong communication and presentation skills
- A proactive, solutions‑first mindset
- Ability to juggle multiple clients and priorities with ease
- Interest in expenses, fintech, or financial systems
- Experience with expenses software is a bonus — not a must
What’s in it for me?
At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. We offer:
- A competitive salary with generous bonus opportunities
- Hybrid and flexible working arrangements supporting your work‑life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company‑funded health plan, health checks and employee assistance program
- On‑site parking
- And more!
In addition to the above, we strategically invest in our employees, giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp, and develop confidence.
Cintra is committed to data privacy and information security. This role includes responsibilities under UK GDPR and ISO 27001. All applicants must be eligible to work in the UK.
Expenses Software Support Consultant in Newcastle upon Tyne employer: Cintra HR & Payroll Services
Contact Detail:
Cintra HR & Payroll Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expenses Software Support Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know Cintra and its expenses platform inside out. Familiarise yourself with the features and benefits so you can confidently discuss how you can help clients succeed. This knowledge will set you apart during interviews!
✨Tip Number 2
Practice your communication skills! As an Expenses Support Consultant, you'll need to explain complex concepts in simple terms. Try role-playing with a friend or family member to refine your approach and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to learn more about Cintra's culture and values. This can give you valuable insights and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Cintra team and making a difference for our clients.
We think you need these skills to ace Expenses Software Support Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Expenses Support Consultant. Highlight any relevant experience in client-facing roles, especially in SaaS support or onboarding. We want to see how you can turn complex expenses into client success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and proactive mindset. Tell us why you're excited about joining Cintra and how you can contribute to our award-winning team.
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved tricky queries or improved processes in previous roles. We love a solutions-first mindset, so let us know how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Cintra HR & Payroll Services
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Cintra's expenses platform. Understand its features, benefits, and how it helps clients manage their expenses. This knowledge will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Client-Facing Skills
As an Expenses Support Consultant, you'll be interacting with clients regularly. Prepare examples from your past experiences where you've successfully resolved client queries or provided training. Highlight your communication skills and how you build relationships to ensure client success.
✨Demonstrate a Solutions-First Mindset
During the interview, be ready to discuss how you approach problem-solving. Share specific instances where you've identified issues and implemented effective solutions. This will showcase your proactive attitude, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how feedback is integrated into product development. This shows your enthusiasm for the role and your desire to contribute to the company's success.