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For Companies At a Glance
- Tasks: Provide top-notch support to clients and maintain strong relationships.
- Company: Join Cintra, an award-winning payroll solutions provider in a vibrant community.
- Benefits: Competitive salary, hybrid work options, wellness support, and continuous training.
- Why this job: Be part of a dynamic team making a real impact in payroll solutions.
- Qualifications: Strong communication skills and understanding of payroll legislation required.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 24000 - 29000 £ per year.
Join our Support Department as a Support Consultant! We are Cintra, a rapidly growing company known for our award-winning software that delivers payroll solutions to over 1000 clients. As the proud recipient of the Payroll Service Provider of the Year 2024 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment. Our modern offices are located in Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley.
The opportunity
- Providing high quality 1st line support services to customers and departmental colleagues
- Clearly communicating progress issues and risks to the appropriate stakeholders
- Retaining ownership of risks and issues, escalating where necessary
- Maintaining an up-to-date knowledge of company products, services, methodologies, policies, procedures and clients
- Attending training courses to develop relevant knowledge and skills
- Keeping up-to-date with payroll and HR policies and legislation by reading relevant literature, HMRC bulletins and internet research
- Identifying additional commercial opportunities and communicating to the appropriate level
- Corresponding with clients in a professional and friendly manner
- Accurately maintaining the company CRM system
- Creating and maintaining client relationships
- Contributing to product enhancement using CRMS
- Attending and participating in meetings and project activities
- Complying with published security policies that are applicable to the role and related activities
About you
- Excellent written and oral communication across all levels; including with clients, colleagues and management
- Excellent understanding of payroll and HR legislation with associated calculations
- Ability to work and stay calm under pressure
- Ability to respond enthusiastically to client enquiries
- Excellent numerical skills
- High level of accuracy and attention to detail
- IT literate, including a good working knowledge of Microsoft Word and Excel
- Ability to maintain and foster close working relationships with clients
- Logical thinking and problem-solving skills
- Organised and methodical
- Able to meet strict deadlines
- Honesty and respect for confidential information
- Ability to work well as a team
What’s in it for me?
At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:
- A competitive salary with generous bonus opportunities
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
- Onsite discounted parking
- And more!
In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.
Payroll Support Consultant in Newcastle upon Tyne employer: Cintra HR & Payroll Services Ltd
Contact Detail:
Cintra HR & Payroll Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Consultant in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Cintra on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by brushing up on payroll and HR legislation. Show us you know your stuff! We love candidates who can discuss industry trends and demonstrate their expertise.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with clients, being able to convey information clearly and professionally is key. Try mock interviews with friends or family to nail it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Payroll Support Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Support Consultant role. Highlight your experience with payroll and HR legislation, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in a collaborative environment like ours at Cintra.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to communicate effectively with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cintra!
How to prepare for a job interview at Cintra HR & Payroll Services Ltd
✨Know Your Payroll Stuff
Make sure you brush up on your payroll and HR legislation knowledge before the interview. Familiarise yourself with common calculations and recent changes in policies. This will not only show your expertise but also your commitment to staying updated in the field.
✨Practice Your Communication Skills
Since you'll be providing support to clients, practice clear and concise communication. Role-play potential client scenarios with a friend or family member. This will help you articulate your thoughts better and demonstrate your ability to handle client enquiries enthusiastically.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you identified issues and proposed solutions. This will highlight your logical thinking and problem-solving abilities, which are crucial for a Payroll Support Consultant.
✨Be Organised and Methodical
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows that you're methodical and genuinely interested in the role. Plus, it gives you a chance to learn more about the company culture and expectations.
