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- Tasks: Support new customers with onboarding and training for Capture Expense.
- Company: Join a vibrant tech company in Newcastle with a focus on growth.
- Benefits: Competitive salary, hybrid work, wellness support, and career development opportunities.
- Why this job: Make a real impact by helping customers succeed with innovative SaaS solutions.
- Qualifications: Customer service experience and a passion for technology are a plus.
- Other info: Dynamic team environment with excellent career growth potential.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for an Operations Executive to help new customers get up and running with Capture Expense. You’ll deliver onboarding and training, support early customer success, and contribute to improving how we onboard as we grow. This is a great opportunity for someone who is curious, customer-focused, and excited to grow their career in a fast-paced SaaS environment.
In this role, you’ll support new customers through every stage of their onboarding journey, delivering engaging training sessions and providing timely, professional support as they get started with Capture Expense. You’ll build strong relationships with clients, gather feedback and insights, and work closely with internal teams to ensure a smooth and positive experience. Alongside customer-facing work, you’ll help create and maintain onboarding resources such as training videos, guides, and help centre content, while also identifying opportunities to improve onboarding processes. As part of a growing team, you’ll collaborate across the business and play an important role in shaping how customers adopt and succeed with our platform.
You’re a confident, professional, and customer-focused individual who thrives in client-facing situations. You communicate clearly, learn quickly, and enjoy understanding new technology and SaaS solutions. Highly organised and attentive to detail, you approach challenges with a proactive, can-do mindset and adapt easily to changing priorities. You work well as part of a team, supporting colleagues across the business, and take pride in delivering a positive experience for customers. Experience in customer service, training, or SaaS is a plus, and you’re comfortable leading online or in-person training sessions.
At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:
- A competitive salary
- Opportunity to work directly alongside an industry leading PE backed leadership
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
- Onsite discounted parking
- And more!
We go the extra mile to strategically invest in our employees by providing them with invaluable learning opportunities to propel their careers forward. Our commitment to continuous employee training ensures that knowledge remains up-to-date, skills stay sharp, and confidence continues to grow. We firmly believe in empowering your workforce with the tools they need to thrive and succeed.
Operations Executive in Newcastle upon Tyne employer: Cintra HR & Payroll Services Ltd
Contact Detail:
Cintra HR & Payroll Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially Capture Expense, so you can show how you’d fit right in and contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Operations Executive role. Highlight your customer service experience and your passion for helping clients succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Executive in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share examples of how you've successfully communicated with clients in the past.
Be Proactive and Detail-Oriented: We love candidates who are organised and detail-focused! In your application, mention specific instances where you’ve tackled challenges proactively or improved processes. This will help us see how you can contribute to our onboarding success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Cintra HR & Payroll Services Ltd
✨Know the Product Inside Out
Before your interview, make sure you understand Capture Expense and its features. Familiarise yourself with how it helps customers manage their expenses. This will not only show your enthusiasm but also help you answer questions about how you can support clients during their onboarding journey.
✨Showcase Your Customer-Focused Mindset
Prepare examples from your past experiences where you've successfully helped customers or clients. Highlight your ability to build strong relationships and provide exceptional support. This is crucial for the Operations Executive role, so be ready to discuss how you can contribute to customer success.
✨Demonstrate Your Organisational Skills
Since the role requires a high level of organisation, think of specific instances where you've managed multiple tasks or projects effectively. Be prepared to discuss how you prioritise your workload and ensure that nothing falls through the cracks, especially when onboarding new clients.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the onboarding process, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
