Global Service Delivery Coordinator in Newcastle upon Tyne

Join our Global department as a Global Service Delivery Coordinator! We are Cintra, known for our award-winning software that delivers payroll solutions to over 1000 clients. If you're passionate about payroll and are eager to join a dynamic team of seasoned professionals, this is the opportunity for you.

As the proud recipient of the Payroll Service Provider of the Year 2025 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment. Our modern offices are located in Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley, which boasts a thriving creative community, rich local heritage, and a lively social scene.

Why This Role Is Different

This is not simply an administration or coordination role. You’ll become a key part of a highly collaborative global service delivery function, supporting a wide range of clients and helping ensure services are delivered accurately, professionally, and on time. You’ll gain exposure to:

• International payroll and compliance coordination
• Client relationship management
• Service delivery across multiple jurisdictions
• Process improvement initiatives
• Working with global partner networks
• Managing timelines, priorities, and stakeholder communication

This role would particularly suit someone who enjoys structure, teamwork, communication, and supporting others while working in a fast-paced professional environment.

What You’ll Be Doing

• Acting as a first point of contact for client and partner queries
• Coordinating the delivery of payroll, HR, compliance, and accountancy services
• Monitoring deadlines and ensuring service delivery timelines are met
• Building strong working relationships with clients and international partners
• Following established processes with high levels of accuracy and attention to detail
• Escalating complex issues appropriately and professionally
• Supporting continuous improvement and identifying opportunities to streamline processes
• Maintaining accurate records and ensuring compliance requirements are met

What We’re Looking For

• Loves organisation and keeping things on track
• Takes pride in delivering excellent service and support
• Enjoys building positive working relationships
• Is calm, professional, and approachable
• Communicates confidently and clearly
• Works well collaboratively as part of a team
• Is adaptable and willing to learn
• Has strong attention to detail and follow-through
• Enjoys problem solving and supporting others

Experience in a client-facing, coordination, or service delivery role would be highly advantageous, particularly within payroll, HR, finance, compliance, or outsourced business services.

Why Join Cintra?

At Cintra, we know our colleagues are our biggest asset, and an investment in them is an investment into the company. We offer:

• Hybrid and flexible working arrangements supporting your work-life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company-funded health plan, health checks, and employee assistance program
• Onsite parking
• And more!

We go the extra mile to strategically invest in our employees by providing them with invaluable learning opportunities to propel their careers forward. Our commitment to continuous employee training ensures that knowledge remains up-to-date, skills stay sharp, and confidence continues to grow. We firmly believe in empowering our workforce with the tools they need to thrive and succeed.

Please note that we do not accept unsolicited CVs from agencies for this position, and we thank you for your cooperation. We reserve the right to close this job advert at any time should there be a high volume of applications.