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- Tasks: Become the go-to expert for our expenses platform and support clients with onboarding and training.
- Company: Join Cintra, a rapidly growing company known for award-winning payroll and expense management software.
- Benefits: Enjoy a competitive salary, hybrid working, wellbeing support, and generous bonuses.
- Why this job: Make a real impact by helping clients maximise their experience with our innovative expenses platform.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
- Other info: Dynamic work environment with continuous training and excellent career growth opportunities.
The predicted salary is between 28000 - 29500 £ per year.
Turn complex expenses into client success — join Cintra as an Expenses Support Consultant for our state‑of‑the‑art expenses platform. We are Cintra, a rapidly growing company known for our award‑winning software that delivers payroll, HR and expense management solutions to over 1000 clients. Cintra's expenses platform is growing — and so is the team behind it. As our Expenses Support Consultant, you’ll be the expert clients turn to from day one: onboarding them confidently, solving problems efficiently, and making sure they get real value from the platform every step of the way.
What you’ll do:
- Become the go‑to product expert on our expenses platform
- Lead client onboarding and deliver engaging, effective training
- Resolve client queries quickly and professionally
- Build lasting relationships that drive long‑term success
- Gather feedback and feed insights back into the product
- Collaborate across Product, Support, and Delivery teams
What you’ll bring:
- Experience in a client‑facing SaaS support, onboarding, or training role
- Strong communication and presentation skills
- A proactive, solutions‑first mindset
- Ability to juggle multiple clients and priorities with ease
- Interest in expenses, fintech, or financial systems
- Experience with expenses software is a bonus — not a must
What’s in it for me?
At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:
- A competitive salary with generous bonus opportunities
- Hybrid and flexible working arrangements supporting your work‑life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company‑funded health plan, health checks and employee assistance program
- Onsite parking
- And more!
In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence. Ready to make expenses feel effortless? Apply now and help clients get the most from Cintra's platform.
Cintra is committed to data privacy and information security. This role includes responsibilities under UK GDPR and ISO 27001. All applicants must be eligible to work in the UK.
Expenses Software Support Consultant in Newcastle upon Tyne employer: Cintra HR & Payroll Services Ltd
Contact Detail:
Cintra HR & Payroll Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expenses Software Support Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Cintra's expenses platform and its features. This way, when you get that interview, you can show off your knowledge and impress them with how well you understand their product.
✨Tip Number 2
Practice your communication skills! As an Expenses Support Consultant, you'll need to explain complex ideas simply. Try role-playing with a friend or family member to get comfortable with presenting information clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Cintra team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Expenses Software Support Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Expenses Software Support Consultant. Highlight any relevant experience in client-facing roles, especially in SaaS support or onboarding. We want to see how you can turn complex expenses into client success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and proactive mindset. Tell us why you're excited about the role and how you can contribute to our team at Cintra. Remember, we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved client queries or improved processes in previous roles. We’re looking for someone who can spot issues before they become problems, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the Cintra family!
How to prepare for a job interview at Cintra HR & Payroll Services Ltd
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Cintra's expenses platform. Understand its features, benefits, and how it helps clients manage their expenses. This will not only show your genuine interest but also allow you to speak confidently about how you can support clients effectively.
✨Showcase Your Client-Facing Skills
Since this role is all about client interaction, prepare examples from your past experiences where you've successfully onboarded clients or resolved their queries. Highlight your communication skills and how you build relationships, as these are key to thriving in this position.
✨Demonstrate a Solutions-First Mindset
During the interview, be ready to discuss how you approach problem-solving. Share specific instances where you identified issues and implemented solutions proactively. This will resonate well with the company's focus on delivering value and efficiency to clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training processes, and how feedback is integrated into product development. This shows that you're not just interested in the role, but also in contributing to the company's growth and success.