At a Glance
- Tasks: Coordinate global payroll services and support client relationships in a dynamic team.
- Company: Join Cintra, an award-winning payroll software provider with a vibrant culture.
- Benefits: Enjoy competitive salary, hybrid working, wellbeing support, and career development opportunities.
- Other info: Work in a creative area with excellent career growth potential.
- Why this job: Be part of a collaborative team making a real impact in global service delivery.
- Qualifications: Strong organisational skills and experience in client-facing roles preferred.
The predicted salary is between 26250 - 29500 £ per year.
Join our Global department as a Global Service Delivery Coordinator! We are Cintra, known for our award-winning software that delivers payroll solutions to over 1000 clients. If you're passionate about payroll and are eager to join a dynamic team of seasoned professionals, this is the opportunity for you.
As the proud recipient of the Payroll Service Provider of the Year 2025 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment. Our modern offices are located in Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley, which boasts a thriving creative community, rich local heritage, and a lively social scene.
Why This Role Is Different
This is not simply an administration or coordination role. You’ll become a key part of a highly collaborative global service delivery function, supporting a wide range of clients and helping ensure services are delivered accurately, professionally, and on time. You’ll gain exposure to:
- International payroll and compliance coordination
- Client relationship management
- Service delivery across multiple jurisdictions
- Process improvement initiatives
- Working with global partner networks
- Managing timelines, priorities, and stakeholder communication
This role would particularly suit someone who enjoys structure, teamwork, communication, and supporting others while working in a fast-paced professional environment.
What You’ll Be Doing
- Acting as a first point of contact for client and partner queries
- Coordinating the delivery of payroll, HR, compliance, and accountancy services
- Monitoring deadlines and ensuring service delivery timelines are met
- Building strong working relationships with clients and international partners
- Following established processes with high levels of accuracy and attention to detail
- Escalating complex issues appropriately and professionally
- Supporting continuous improvement and identifying opportunities to streamline processes
- Maintaining accurate records and ensuring compliance requirements are met
What We’re Looking For
- Loves organisation and keeping things on track
- Takes pride in delivering excellent service and support
- Enjoys building positive working relationships
- Is calm, professional, and approachable
- Communicates confidently and clearly
- Works well collaboratively as part of a team
- Is adaptable and willing to learn
- Has strong attention to detail and follow-through
- Enjoys problem solving and supporting others
Experience in a client-facing, coordination, or service delivery role would be highly advantageous, particularly within payroll, HR, finance, compliance, or outsourced business services.
Why Join Cintra?
At Cintra, we know our colleagues are our biggest asset, and an investment in them is an investment into the company. We offer:
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company-funded health plan, health checks, and employee assistance program
- Onsite parking
- And more!
We go the extra mile to strategically invest in our employees by providing them with invaluable learning opportunities to propel their careers forward. Our commitment to continuous employee training ensures that knowledge remains up-to-date, skills stay sharp, and confidence continues to grow. We firmly believe in empowering our workforce with the tools they need to thrive and succeed.
Further details of the role can be found linked in the Job Description. Please note that we do not accept unsolicited CVs from agencies for this position; we thank you for your cooperation. We reserve the right to close this job advert at any time should there be a high volume of applications.
Global Service Delivery Coordinator employer: Cintra HR & Payroll Services Ltd
Cintra is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a vibrant work culture in the creative hub of Newcastle upon Tyne. With competitive compensation, flexible working arrangements, and a strong commitment to professional development, employees are empowered to thrive in their roles while enjoying a collaborative environment. Join us to be part of a team that values your contributions and invests in your future.
Contact Details:
Cintra HR & Payroll Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Service Delivery Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cintra HR & Payroll Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cintra HR & Payroll Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Service Delivery Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cintra HR & Payroll Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cintra HR & Payroll Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cintra HR & Payroll Services Ltd!
How to prepare for a job interview at Cintra HR & Payroll Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
