At a Glance
- Tasks: Coach clients on using Cint's innovative research technology and drive their success.
- Company: Join a pioneering ResTech company that values collaboration and innovation.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to work with diverse clients and complex accounts.
- Why this job: Make a real impact by helping clients achieve their goals with cutting-edge technology.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
The Senior Customer Success Consultant (SCSC) works with Cint’s customers (survey sample buyers) to ensure they get the most from Cint’s technology platforms. You’ll build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals. The position entails a high level of internal collaboration, working with Sales, Trust & Safety, Product and other functions as necessary. As a senior member of the Customer Success team, the expectation is that this role will engage with larger and more complex accounts, owning relationships and driving discovery and growth opportunities.
What you’ll be doing:
- Coach and train new and existing customers to get the most out of Cint’s ResTech platforms.
- Advocate for customer needs across internal stakeholder groups.
- Support Cint’s commercial growth with Account Managers and the New Business team, addressing churn risk and spotting growth opportunities.
- Analyze trends and performance metrics based on how customers use the platform.
- Help triage inbound escalations, ensuring quick resolution.
Qualifications:
- Relevant customer-facing experience with ability to manage multiple complex workstreams under tight deadlines.
- Experience with internal and external relationship management, client presentations, and quantitative data analysis.
- Excellent written and verbal communication skills, presenting to senior stakeholders.
- Disciplined work ethic, self-motivated, detail-oriented focus on achieving goals.
- Resourceful problem solving, organised and process-oriented.
- Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells.
- Ability to convey complicated ideas to technical and non-technical audiences.
Bonus points if you have:
- Speak an additional language.
- Experience in the Market Research / ResTech industry.
Our Values:
- Collaboration is our superpower - We uncover rich perspectives across the world.
- Success happens together - We deliver across borders.
- Innovation is in our blood - We’re pioneers in our industry.
- Our curiosity is insatiable - We bring the best ideas to life.
- We do what we say - We’re accountable for our work and actions.
- Excellence comes as standard - We’re open, honest and kind, always.
- We are caring - We learn from each other’s experiences.
- Stop and listen; every opinion matters - We embrace diversity, equity and inclusion.
Senior Customer Success Consultant employer: Cint
Cint is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their roles as Senior Customer Success Consultants. With a commitment to employee growth, Cint offers extensive training and development opportunities, ensuring that team members can effectively support clients and drive business success. Located in a dynamic environment, Cint values diversity and inclusion, making it a rewarding place for individuals seeking meaningful careers in the cutting-edge field of research technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cint on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Consultant role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Cint's platform inside and out. Familiarise yourself with their ResTech offerings and think about how you can help customers maximise their use of the technology. Show us that you’re not just another candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your presentation skills! Since you'll be presenting to senior stakeholders, it’s crucial to convey complex ideas clearly. Try explaining Cint’s services to a friend or family member who knows nothing about the industry. This will help you refine your communication style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the team and are willing to take that extra step.
We think you need these skills to ace Senior Customer Success Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Consultant role. Highlight your relevant experience in customer-facing roles and how you've successfully managed complex workstreams. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves presenting to senior stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can convey complicated ideas effectively.
Highlight Your Problem-Solving Abilities:We love resourceful problem solvers! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your organised and process-oriented approach to achieving goals.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Cint
✨Know the Cint Platform Inside Out
Before your interview, make sure you’re familiar with Cint’s technology and how it benefits customers. Understand the key features of the platform and be ready to discuss how you can help clients leverage these tools to achieve their goals.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you successfully managed client relationships. Highlight how you’ve coached customers, addressed their needs, and driven growth opportunities. This will demonstrate your ability to build strong connections, which is crucial for the Senior Customer Success Consultant role.
✨Be Data-Driven
Since the role involves analysing trends and performance metrics, come prepared with insights on how you’ve used data to inform decisions in previous roles. Discuss specific metrics you’ve tracked and how they influenced your strategies to improve customer success.
✨Emphasise Collaboration and Communication
Cint values collaboration, so be ready to talk about how you’ve worked with cross-functional teams in the past. Share examples of how you’ve communicated complex ideas to both technical and non-technical audiences, showcasing your ability to advocate for customer needs effectively.
