Overview
In this role you lead the Salesforce ecosystem, guiding a team to maintain a reliable, secure, and scalable platform. You own governance and platform evolution across Sales Cloud, Service Cloud and Experience Cloud, while managing integrations with Slack and other systems. You balance rapid delivery with risk control and ensure strong operations for business-critical processes. You’ll shape standards, runbooks and a clear roadmap to support commercial, service and operational goals.
Responsibilities
- Lead and develop the Salesforce team, set priorities and foster ownership
- Own health and evolution of Sales Cloud, Service Cloud and Experience Cloud; enforce standards and manage artifacts
- Hands-on administration of users, permissions, data models, reports and Lightning pages
- Configure Experience Cloud portals and external sharing rules
- Manage integrations and monitor Slack API integrations and other enterprise apps
- Oversee platform security, access controls, SSO/MFA and audits
- Manage licenses, certificates, connected apps and lifecycle management
- Deliver disciplined release management and DevOps practices with GitHub
- Ensure data quality and provide platform insights through dashboards and reports
- Evaluate and adopt AI capabilities (Agentforce) with governance and safety controls
- Foster leadership behaviours and effective cross-functional collaboration
Key requirements
- 7+ years as a Salesforce Administrator in large environments
- Salesforce Administrator certification
- Proven people leadership and coaching experience
- Deep knowledge of Sales Cloud and Service Cloud; security and data implications
- Hands-on Experience Cloud capability and community configuration
- DevOps and change-management experience using GitHub
- Experience with API-led integrations and monitoring
- SSL and certificate management experience
- Strong declarative delivery skills (Flow, data modelling, Lightning, reports)
- Release-management with sandbox strategy and production support
- Stakeholder management and strong design judgement
- Desirable: Advanced Admin cert or related credentials, AI/Slack related experience
- Experience with Slack CRM tooling and Okta identity provider familiarity
- Leadership and people management
- Stakeholder management and clear communication
- Problem-solving and constructive challenge
- Sales Cloud, Service Cloud, Experience Cloud
- Salesforce security (OWD, role hierarchy, sharing, permission sets)
- Flow, data modelling, Lightning configuration, reporting
Copy of Manager, Salesforce Administration in London employer: Cint
Cint is an exceptional employer that champions innovation and collaboration within a remote-first environment, allowing you to make a significant impact on the future of research technology. With a strong commitment to employee growth and a culture that values diverse perspectives, you'll thrive in a role that empowers you to drive strategic initiatives while working alongside a world-class R&D team. Join us and be part of a global company recognised for its dedication to trust, respect, and excellence.
