At a Glance
- Tasks: Coach clients on using Cint’s ResTech platforms and analyse performance metrics.
- Company: Join a pioneering research technology company transforming how businesses gather insights.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to work on complex accounts.
- Why this job: Make a real impact by helping clients succeed with innovative technology.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
The Senior Customer Success Consultant (SCSC) works with Cint’s customers (survey sample buyers) to ensure they get the most from Cint’s technology platforms. You’ll build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals. We’re looking for a candidate with a natural curiosity about how our customers work and what they need to be successful. The position entails a high level of internal collaboration, working with Sales, Trust & Safety, Product and other functions as necessary. As a senior member of the Customer Success team, the expectation is that this role will be able to engage with larger and more complex accounts, owning relationships and driving discovery and growth opportunities.
What you'll be doing:
- Coach and train new and existing customers to get the most out of Cint’s ResTech platforms. The marketplace that Cint facilitates can be complex, so we are looking for someone who can understand the dynamics and provide clear guidance to users.
- Advocate for customer needs across internal stakeholder groups. This is usually Product, but we are always looking to improve across all aspects of our work.
- Support Cint’s commercial growth. We work in close partnership with Account Managers and the New Business team. The Customer Success team plays a key role in addressing potential churn risk and spotting growth opportunities.
- Work with data. The role requires analysis of trends and performance metrics based on how our customers use the Cint platform. We’re looking for someone who is comfortable using data to tell a story or back up an argument.
- Help triage inbound escalations. Working with our Support team and other stakeholders, the Customer Success team helps ensure that any blockers our customers encounter are dealt with quickly and efficiently.
Qualifications:
- Relevant customer-facing experience with ability to manage multiple complex workstreams under tight deadlines.
- Experience with internal and external relationship management, client presentations, and quantitative data analysis.
- Excellent written and verbal communication skills, with the ability to present to senior stakeholders internally and externally.
- Disciplined work ethic, self‑motivated and detail-oriented mindset focused on achieving goals.
- Resourceful problem solving, organised and process-oriented.
- Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross‑sells.
- Ability to convey complicated ideas to technical and non‑technical audiences.
Additional Information:
- Bonus points if you have: Speak an additional language.
- Have some experience in the Market Research / ResTech industry.
Senior Customer Success Consultant employer: Cint AB
Cint is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive customer success and contribute to the growth of cutting-edge research technology. With a strong focus on professional development, Cint offers ample opportunities for career advancement while working alongside a diverse team dedicated to making a meaningful impact in the industry. Located in a vibrant environment, employees enjoy a dynamic workplace that values curiosity, creativity, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees at Cint on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Consultant role. Building connections can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by understanding Cint’s platform inside out. Familiarise yourself with how it works and think about how you can help customers maximise their use of it. This will show your genuine interest and readiness to jump in and start making an impact.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've helped clients overcome challenges or improved their experience. This is key for a role that focuses on customer success, so be ready to share your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Cint and ready to contribute to our mission.
We think you need these skills to ace Senior Customer Success Consultant
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let us see your natural curiosity about our customers and their needs. Share examples of how you've engaged with clients in the past and how you’ve helped them succeed using technology.
Be Data-Driven:Since this role involves working with data, make sure to highlight your experience with quantitative analysis. Use specific examples to demonstrate how you've used data to drive decisions or tell a compelling story.
Tailor Your Communication:We value excellent communication skills, so ensure your application reflects your ability to convey complex ideas clearly. Tailor your language to match the job description and show us you can engage with both technical and non-technical audiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cint AB
✨Know the Cint Platform Inside Out
Before your interview, make sure you’re familiar with the Cint platform and its features. Understand how it helps customers post questions and gather insights. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
As a Senior Customer Success Consultant, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to engage with complex accounts and drive growth opportunities.
✨Be Data-Driven
Since the role involves analysing trends and performance metrics, come prepared with examples of how you’ve used data to inform decisions or tell a compelling story. This will demonstrate your analytical skills and your ability to back up your arguments with solid evidence.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges customers might face when using the Cint platform and how you would address them. This will showcase your resourcefulness and understanding of customer needs.
