At a Glance
- Tasks: Coach clients on using Cint's innovative research technology and drive their success.
- Company: Join a pioneering ResTech company transforming how businesses gather insights.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to work on complex accounts.
- Why this job: Make a real impact by helping clients achieve their goals with cutting-edge technology.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world's largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
The Senior Customer Success Consultant (SCSC) works with Cint's customers (survey sample buyers) to ensure they get the most from Cint's technology platforms. You'll build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals. We're looking for a candidate with a natural curiosity about how our customers work and what they need to be successful.
The position entails a high level of internal collaboration, working with Sales, Trust & Safety, Product and other functions as necessary. As a senior member of the Customer Success team, the expectation is that this role will be able to engage with larger and more complex accounts, owning relationships and driving discovery and growth opportunities.
What you'll be doing:
- Coach and train new and existing customers to get the most out of Cint's ResTech platforms. The marketplace that Cint facilitates can be complex, so we are looking for someone who can understand the dynamics and provide clear guidance to users.
- Advocate for customer needs across internal stakeholder groups. This is usually Product, but we are always looking to improve across all aspects of our work.
- Support Cint's commercial growth. We work in close partnership with Account Managers and the New Business team. The Customer Success team plays a key role in addressing potential churn risk and spotting growth opportunities.
- Work with data. The role requires analysis of trends and performance metrics based on how our customers use the Cint platform. We're looking for someone who is comfortable using data to tell a story or back up an argument.
- Help triage inbound escalations. Working with our Support team and other stakeholders, the Customer Success team helps ensure that any blockers our customers encounter are dealt with quickly and efficiently.
Qualifications:
- Relevant customer-facing experience with ability to manage multiple complex workstreams under tight deadlines.
- Experience with internal and external relationship management, client presentations, and quantitative data analysis.
- Excellent written and verbal communication skills, with the ability to present to senior stakeholders internally and externally.
- Disciplined work ethic, self‐motivated and detail-oriented mindset focused on achieving goals.
- Resourceful problem solving, organised and process-oriented.
- Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross‐sells.
- Ability to convey complicated ideas to technical and non‐technical audiences.
Additional Information:
- Bonus points if you have: Speak an additional language.
- Have some experience in the Market Research / ResTech industry.
Senior Customer Success Consultant in London employer: Cint AB
Cint is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to build strong relationships with clients and drive meaningful growth. With a focus on professional development, Cint offers ample opportunities for career advancement while working in a dynamic environment that values curiosity and problem-solving. Located at the heart of the research technology industry, employees benefit from being part of a pioneering company that is shaping the future of market research.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Cint on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Consultant role.
✨Tip Number 2
Prepare for the interview by understanding Cint's platform inside out. Familiarise yourself with their ResTech solutions and think about how you can help customers maximise their use of the technology.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've helped clients overcome challenges, especially in customer success roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the Cint team.
We think you need these skills to ace Senior Customer Success Consultant in London
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your natural curiosity shine through! We want to see how you engage with customers and understand their needs. Share examples of how you've built relationships and helped clients succeed in the past.
Be Data-Driven:Since this role involves working with data, make sure to highlight your experience with quantitative analysis. Use specific examples to demonstrate how you've used data to drive decisions or tell a compelling story that led to client success.
Tailor Your Communication:Your written communication skills are key! Make sure your application is clear and concise, and tailor it to reflect the language and values of Cint. Show us you can convey complex ideas simply, as you'll need to do this with both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Cint AB
✨Know the Cint Platform Inside Out
Before your interview, take some time to familiarise yourself with the Cint platform and its features. Understand how it works and the value it brings to customers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Senior Customer Success Consultant, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your ability to engage with diverse stakeholders and how you can advocate for customer needs.
✨Be Data-Driven
Since the role involves working with data, be ready to discuss how you've used data analysis in previous roles. Bring examples of how you've interpreted data to drive decisions or improve customer outcomes. This will demonstrate your analytical skills and your ability to tell a compelling story with data.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges a customer might face when using the Cint platform and how you would address them. This will showcase your resourcefulness and process-oriented mindset, which are crucial for this role.
