At a Glance
- Tasks: Create unforgettable customer experiences and manage the meal journey.
- Company: Join a vibrant restaurant family with a passion for exceptional service.
- Benefits: Enjoy discounts, free meals, health services, and career development opportunities.
- Other info: Full training provided with opportunities to learn about Italian cuisine.
- Why this job: Be part of a dynamic team and make every customer's visit memorable.
- Qualifications: Must be enthusiastic, detail-oriented, and a great communicator.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for exceptional front of house staff to join our family!
The Role of a Front of House is simple… to create unforgettable customer experiences for our valued customers.
Responsibilities
- You will be responsible for managing the customer meal experience.
- Responsible for greeting and seating customers, taking orders and delivering food and drinks.
- Responsible for keeping up to date and communicating food and drink menus with customers.
- Responsible for communicating any service or customer issues immediately to the restaurant manager and resolving the issue(s).
- Responsible for ensuring customer feedback is received during service.
- Comply with daily and weekly checklists are completed.
- Ensure restaurant and bar areas are maintained in a clean and clutter free state.
- Ensure any customer food allergies or requests are actioned.
- Communicate service and booking information to the kitchen.
- Communicate customer feedback to the kitchen.
- Demonstrate knowledge of and be compliant with all current company and legislative requirements, including HSE/Fire Safety, licensing, COSHH.
- Undertake any relevant training.
We are looking for a team player who is
- Able to provide an exceptional customer service and can delight our customers
- Enthusiastic with a ‘can do’ attitude
- Able to work well under pressure
- Smartly presented and professional in approach
- Positive with a can-do attitude
- Respectful to co-workers and customers
- Able to have an eye for detail and keep our venues beautiful
- Self-motivated to learn
- Punctual
- A good planner and organiser
- Great at communication
- Able to problem solve and has sound judgement
Cinquecento Employee Benefits
- Cinquecento 25% family dining discount
- Free pizza/meals for each full shift worked
- Paycare health wellbeing services - including My Pocket GP, Paycare Counselling and Helpline, Paycare Perks and Online Claiming
- Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching
- Performance related bonuses (non-contractual)
- Tronc/Gratuities
- Pension scheme (subject to eligibility)
- Full training and certification on health and safety, food courses and wines
- Opportunity to learn about traditional Italian cuisine
- Career Development
- Full uniform provided
- Lockers provided
Front of House in London employer: Cinquecento Group
Cinquecento is an exceptional employer that prioritises creating unforgettable customer experiences while fostering a supportive and dynamic work environment. With benefits like a generous family dining discount, free meals during shifts, and comprehensive health and wellbeing services, employees are encouraged to thrive both personally and professionally. The company values career development and offers full training, ensuring that team members can grow their skills in a vibrant setting that celebrates traditional Italian cuisine.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cinquecento Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cinquecento Group
Don't be shy about reaching out to Cinquecento Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cinquecento Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cinquecento Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
