At a Glance
- Tasks: Welcome clients and their pets, manage calls, and coordinate appointments.
- Company: Join a leading veterinary practice dedicated to animal care.
- Benefits: Enjoy 5 weeks holiday, career growth, and pet insurance reimbursement.
- Other info: Full training provided in a supportive team environment.
- Why this job: Combine your love for animals with excellent customer service skills.
- Qualifications: Great communication skills and a passion for pets are essential.
The predicted salary is between 24000 - 28000 £ per year.
Location: Anderson Moores Veterinary Specialists
Job Type: Full-time, Fixed-Term (12 months)
Hours: 40 Hours per week, Monday - Friday
Shifts: Shift pattern is a combination of earlies and lates on a fixed two-week rota. (Plus occasional weekend/bank holiday cover on a rota basis)
Job Responsibilities
- Meeting and greeting clients in a professional, yet sensitive manner
- Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
- Liaising with referring vets and accurately recording details
- Updating in-house notes system clearly and accurately
- Coordinating appointments with the animals owners
- Discussing finances and pet Insurance details
- Taking card and cash payments
- Accurately carrying out departmental filing
- Building good working relationships with colleagues at all levels
- Assisting with any other ad hoc duties when requested
Qualifications
- Possess excellent communication skills
- Be passionate about animals
- Be able to provide first class customer service
- Be eligible to work in the United Kingdom
- Previous customer service experience is essential
- Reception experience is desirable; however not essential as full training will be given
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Reimbursement of Pet Insurance fees
- Life Assurance
- Group Pension scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness Program
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
Client Care Team Member (Veterinary Receptionist) in Winchester employer: Cinque Ports Vets
At Anderson Moores Veterinary Specialists, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both personal and professional growth. Our Client Care Team Members enjoy a range of benefits including generous holiday allowances, career progression opportunities, and wellness programmes, all within a dynamic environment dedicated to providing first-class care for pets and their owners. Join us in making a meaningful impact in the lives of animals and their families while enjoying a fulfilling career in a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Team Member (Veterinary Receptionist) in Winchester
✨Tip Number 1
Get to know the company! Research Anderson Moores Veterinary Specialists and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Team Member, you'll need to interact with clients and colleagues regularly. Role-play common scenarios with friends or family to build confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the workplace culture and expectations. They might even share tips that could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. This not only streamlines the process but also shows your enthusiasm for the role at StudySmarter.
We think you need these skills to ace Client Care Team Member (Veterinary Receptionist) in Winchester
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let your love for animals shine through! We want to see that you're not just looking for a job, but that you genuinely care about the well-being of pets and their owners.
Highlight Your Customer Service Skills:Make sure to emphasise any previous customer service experience you have. We value first-class service, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cinque Ports Vets
✨Know Your Stuff
Before the interview, make sure you research Anderson Moores Veterinary Specialists. Understand their values, services, and what makes them stand out in the veterinary field. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Client Care Team Member, excellent communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Passion for Animals
Make sure to express your love for animals during the interview. Share any relevant experiences, whether it's volunteering at an animal shelter or caring for pets. This will show that you’re not just looking for a job, but that you truly care about the well-being of animals.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, like dealing with a distressed pet owner or managing multiple phone calls. Think through these scenarios beforehand and be ready to discuss your thought process and how you would ensure excellent customer service.
