At a Glance
- Tasks: Be the friendly face for clients and their pets, ensuring top-notch service.
- Company: Join DWR Veterinary Specialists, a leading veterinary referral centre in Europe.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Join a diverse team committed to excellence and a better world for pets.
- Why this job: Make a real difference in pet care while working with passionate professionals.
- Qualifications: Strong communication skills and a love for animals are essential.
The predicted salary is between 26701 - 26701 £ per year.
We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Main Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Case Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system.
Benefits
- 5 weeks holiday + bank holidays + birthday leave
- Free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme.
About us
DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and patient care assistants, supported by the client experience teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. We accept referrals in Anaesthesia, Cardiology, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Ophthalmology, Physiotherapy and Soft Tissue Surgery.
DWR Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Pet Care Client Experience Specialist employer: Cinque Ports Vets
DWR Veterinary Specialists is an exceptional employer, offering a supportive and inclusive work culture where your contributions are valued. With a focus on employee wellbeing, you will enjoy generous benefits such as 5 weeks of holiday, career progression opportunities, and access to a comprehensive wellness programme. Located in state-of-the-art facilities, you will be part of a dedicated team committed to providing the highest quality care for pets, while also having the chance to grow within the largest family-owned veterinary company in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Client Experience Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DWR Veterinary Specialists. Understand their values, services, and what makes them unique in the veterinary field. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Client Experience Specialist, you'll be the face of the business. Role-play common scenarios with friends or family to get comfortable with greeting clients and handling inquiries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show your passion for pets! During your interview, share personal stories about your experiences with animals. Whether it's volunteering at a shelter or caring for your own pets, let your love for animals shine through. It’s all about connecting with the team’s mission!
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It not only streamlines the process but also shows your commitment to joining our team. Plus, it’s super easy to do!
We think you need these skills to ace Pet Care Client Experience Specialist
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in customer service roles. We want to see that you're genuinely excited about joining our Client Experience team.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention specific responsibilities from the role and explain how your background prepares you for them. This helps us see why you’d be a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cinque Ports Vets
✨Know Your Stuff
Familiarise yourself with DWR Veterinary Specialists and their services. Understand the role of a Pet Care Client Experience Specialist and be ready to discuss how your skills align with their mission to provide outstanding care for pets.
✨Show Your Passion
This role is all about client experience, so let your passion for animal care shine through. Share personal stories or experiences that highlight your love for pets and your commitment to providing excellent service.
✨Practice Common Scenarios
Think about the types of situations you might encounter in this role, like handling client inquiries or discussing payment options. Practising your responses can help you feel more confident and prepared during the interview.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team culture, opportunities for professional development, or how they measure success in client experience.
