Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate patient flow and ensure smooth operations in a dynamic veterinary environment.
- Company: Join Veterinary Specialists Scotland, a rapidly expanding multi-disciplinary referral centre.
- Benefits: Generous CPD allowance, 272 hours holiday, private healthcare, and enhanced family leave.
- Other info: Exciting growth opportunities in a supportive and inclusive culture.
- Why this job: Make a real impact on animal care while working with top specialists in a state-of-the-art facility.
- Qualifications: Must be an RCVS Registered Veterinary Nurse with strong communication and organisational skills.
The predicted salary is between 32000 - 32000 £ per year.
Location: Veterinary Specialists Scotland - Livingston
Salary: From £32,000 per annum
Hours: Permanent, Full time, 40 hours per week - some occasional weekend work if required
We are looking for an enthusiastic and experienced Registered Veterinary Nurse to join our expanding team at Veterinary Specialists Scotland as Patient Flow Co-ordinator. This is a key role, working alongside the clinical and non-clinical team, to ensure the smooth running and effective flow of patients through Veterinary Specialists Scotland, from the point of admission to that of discharge.
The Patient Flow Co-ordinator should be a highly motivated and enthusiastic person, promote good staff morale and a positive culture, and motivate the whole nursing team to embrace VSS Core Values with the overall goal of achieving clinically excellent veterinary standards throughout the practice. You’ll work alongside an exceptional group of specialists in a state-of-the-art facility, providing outstanding care to a diverse and complex caseload.
Key Responsibilities:
- Ensure that you are a Culture Leader – exhibiting awareness of and adherence to Core Values.
- Be a positive presence in the workplace.
- Liaise between the nursing team and all other teams within the practice and group to ensure effective lines of communication at all times.
- Lead by example and demonstrate the highest professional standards.
- Demonstrate an understanding of staff motivation and team working.
- Be willing to undertake further training where necessary to support this role.
- Provide encouragement and support to the veterinary team.
- Promote practice and group policies and guidelines that apply to all associates.
- Recognise when another team member requires assistance and act on this.
Clinical:
Your primary role is to liaise with all services to coordinate veterinary procedures and patient movements, ensuring all admission and treatment plans are completed by the vet in an efficient and timely manner. Create systems for patient flow to improve efficiency within the hospital, review and adjust as necessary. Encourage the reporting of critical incidents via Halo. Clinical Governance – identify areas affecting patient flow that are problematic and perform audits as appropriate to identify areas for improvement and training.
Desired Skills:
- 3+ years in Clinical Veterinary Practice
- 1-2 years’ experience in a multi-disciplinary hospital
- Experience communicating to a large team
- Quick learner, able to adapt to a dynamic environment
- Required RCVS Registered Veterinary Nurse
- Evidence of CPD/career progression to date
- Excellent written and verbal communication skills in English
- Ability to use word-processing programs
- Excellent time management, prioritisation and organisational skills
- Remains calm under pressure and solves problems
- Knowledge of Excel or other data sheets
What We Offer:
We believe in supporting our people as much as our patients. Benefits include:
- Generous CPD allowance with extensive learning and development programmes
- Clear progression and personal development opportunities
- RCVS fees paid
- 272 hours holiday including bank holidays + an additional birthday leave day
- Access to Private Healthcare (opt-in)
- Subsidised pet care
- Enhanced equal family leave
- Enhanced sick pay
- Employer pension contribution
- Electric car salary sacrifice scheme
About Veterinary Specialists Scotland:
Veterinary Specialists Scotland is a purpose-built, rapidly expanding, multi-disciplinary referral centre located in Livingston — just 20 minutes from Edinburgh, 40 minutes from Glasgow, and 15 minutes from Edinburgh Airport. Since opening in October 2020, we have grown from 8 to 20 specialists and residency-trained clinicians across seven clinical disciplines. Our modern facility has significant scope for continued expansion, making this an exciting time to join us and help shape the future of the service.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- RCVS and VDS fees paid
- Funded external CPD
- Enhanced Equal Family Leave
- Wellness programme including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
Veterinary Specialists Scotland is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned allows us to focus on our purpose — creating A Better World for Pets — while investing in our people and long-term development. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and a comprehensive wellbeing package that supports both your physical and mental health. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to feel supported, authentic and able to perform at your best. All applications with the relevant skills and qualifications will be carefully considered.
If you would like to find out more about the role, Veterinary Specialists Scotland or Linnaeus, please contact our TA Partner Rebecca Coleman at rebecca.coleman@linnaeusgroup.co.uk.
Patient Flow Co-ordinator employer: Cinque Ports Vets
Contact Detail:
Cinque Ports Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Flow Co-ordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with their team and clients. This will help you tailor your answers to show you're a great fit for their vibe!
✨Tip Number 2
Practice your communication skills! As a Patient Flow Co-ordinator, you'll need to liaise with various teams. Try role-playing common scenarios with a friend to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experience where you improved patient flow or resolved conflicts within a team. This will demonstrate your ability to handle the dynamic environment at Veterinary Specialists Scotland.
✨Tip Number 4
Don't forget to ask questions! Prepare some thoughtful queries about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Flow Co-ordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for veterinary care shine through! We want to see how excited you are about the role of Patient Flow Co-ordinator and how you can contribute to our team at Veterinary Specialists Scotland.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in clinical veterinary practice. We’re looking for someone with at least 3 years in the field, so showcase your skills and achievements that align with the job description.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Cinque Ports Vets
✨Know Your Core Values
Before the interview, make sure you understand the core values of Veterinary Specialists Scotland. They’re looking for someone who embodies these values and can promote a positive culture. Think about how your own values align with theirs and be ready to discuss this.
✨Showcase Your Team Spirit
As a Patient Flow Co-ordinator, you'll need to liaise between various teams. Prepare examples from your past experiences where you successfully communicated and collaborated with different departments. Highlight your ability to motivate others and maintain good morale.
✨Demonstrate Problem-Solving Skills
The role requires quick thinking and adaptability. Be prepared to discuss specific situations where you faced challenges in a clinical setting and how you resolved them. This will show your potential employer that you can remain calm under pressure and find effective solutions.
✨Prepare Questions About Patient Flow
Think about the systems and processes that improve patient flow in a veterinary practice. Prepare insightful questions about their current practices and express your eagerness to contribute to improvements. This shows your proactive attitude and genuine interest in the role.