At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and ensure top-notch service.
- Company: Join DWR Veterinary Specialists, a leading veterinary referral centre in Europe.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and more!
- Other info: Be part of a diverse team committed to excellence and inclusivity.
- Why this job: Make a real difference in pet care while working with passionate professionals.
- Qualifications: Strong communication skills and a love for animals are essential.
The predicted salary is between 26701 - 26701 £ per year.
Salary: £26,701 per annum
Location: DWR Veterinary Specialists
Job Type: Full-time, Permanent
Hours: 40 Hours per week Monday to Sunday
Shifts: Shift pattern between the hours of 8am-7pm Mon-Fri and weekends, 9am-5pm
We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Main Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Case Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system.
Benefits
- 5 weeks holiday + bank holidays + birthday leave
- Free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme.
DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and patient care assistants, supported by the client experience teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
DWR Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team.
Pet Care Client Experience Specialist in London employer: Cinque Ports Vets
DWR Veterinary Specialists is an exceptional employer, offering a supportive and inclusive work culture where your contributions are valued. With generous benefits such as 5 weeks of holiday, career progression opportunities, and a comprehensive wellness programme, you will thrive in a role that allows you to make a meaningful impact on the lives of pets and their owners. Located in state-of-the-art facilities, you will be part of a dedicated team committed to excellence in veterinary care, backed by the resources of the largest family-owned veterinary company in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Client Experience Specialist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DWR Veterinary Specialists. Understand their values, mission, and the services they offer. This will help you connect with the team and show that you're genuinely interested in being part of their client experience.
✨Tip Number 2
Practice your people skills! As a Client Experience Team Associate, you'll be the face of the business. Role-play common scenarios with friends or family to get comfortable with greeting clients and handling inquiries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show your passion for pets! During your interview, share personal stories about your experiences with animals. Whether it's volunteering at a shelter or caring for your own pets, let your love for animals shine through. It’s all about connecting with the team and showing you’re a great fit!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll have a better chance of standing out. Plus, it shows you’re proactive and really keen on joining our amazing team!
We think you need these skills to ace Pet Care Client Experience Specialist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for pets and customer service shine through. We want to see that you genuinely care about providing the best experience for our clients and their furry friends!
Tailor Your CV:Make sure your CV highlights relevant experience in client-facing roles or any pet care background. We’re looking for someone who can connect with our clients, so showcase those skills that make you a great fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the ideal candidate for the Client Experience Team at DWR Veterinary Specialists.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our amazing team.
How to prepare for a job interview at Cinque Ports Vets
✨Know Your Stuff
Familiarise yourself with DWR Veterinary Specialists and their services. Understand the role of a Client Experience Team Associate and how it fits into the overall care for pets. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Passion
Since this role is all about client interaction and pet care, let your passion shine through! Share personal experiences with pets or customer service that highlight your dedication to providing excellent care and support. This will resonate well with the interviewers.
✨Practice Common Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle a difficult client or an emergency appointment request. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the company culture at DWR Veterinary Specialists. This shows that you’re not just interested in the job, but also in being a part of their community.
