Patient Flow & Triage Registered Veterinary Nurse in London

An exciting opportunity has opened at London Vet Specialists for a Registered Veterinary Nurse to join the Patient Flow team in our multi-disciplinary referral hospital in Hammersmith. The role will work closely with our Patient Flow Coordinator RVN to optimise our patient workflow, providing a dynamic opportunity to diversify your veterinary nursing career.

The Patient Flow RVN will be responsible for working collaboratively with the Patient Flow Coordinator, Head of Nursing Services (HoNS), Client Care Team Leader and teams across the hospital to deliver an optimal patient flow through all services.

Your responsibilities will include:

• Processing patients admitted for investigations and procedures under the direction of the Patient Flow Coordinator.
• Patient admit processing, case scheduling, liaising with the anesthesia, diagnostic imaging and ward teams, emergency case acceptance, emergency triage and overseeing patient accommodation availability.
• Assisting with keeping accurate hospitalization records in the SmartFlow patient management system.
• Rotations through our clinical services on induction for understanding of our hospital flow process, with some expectation to perform basic clinical nursing duties should assistance be required.

This role is suited to a Registered Veterinary Nurse seeking a new type of role within a multi-disciplinary referral hospital, where previous referral experience is advantageous.

Key Responsibilities

• Process patients being admitted to the hospital, including ID confirmation and labelling, belongings labelling, admission to Animana practice management system, SmartFlow template set-up, Brucella Canis policy compliance and teamwide communication regarding infectious patients of zoonotic risk.
• Liaise with the Patient Flow Coordinator for patients admitted requiring procedure(s) for efficient scheduling across all services.
• Assist with emergency phone triage, to obtain case information and assess acceptance suitability, in line with our emergency case acceptance process.
• Assist with patient triage on arrival to the hospital for direction to the clinical team/ ICU or suitability to wait for clinician appointment.
• Demonstrate the ability to provide a high standard of hospital hygiene, to include cleaning and disinfection in all areas.
• Assist in consultations on request, in the form of patient restraint, direction of patient samples to the lab for processing and consult room stock & hygiene maintenance.
• Assist with basic nursing tasks in support of our clinical team and patient care standards.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive Internal CPD
• Potential career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Recruitment referral reward scheme
• Wellness program including Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme

London Vet Specialists originated as a boutique small animal referral centre in Belsize Park, North London and in May 2024, relocated to a new state-of-the-art site in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames, nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We now have a complete complement of specialist-led services, including orthopaedic and soft-tissue surgery, internal medicine, ophthalmology, anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging & neurology.

London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about London Vet Specialists, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.