At a Glance
- Tasks: Be the friendly face of our veterinary practice, helping clients and their pets feel welcome.
- Company: Join DWR Veterinary Specialists, a leading veterinary referral centre in Europe.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Be part of a diverse culture that values your individuality and growth.
- Why this job: Make a real difference in pet care while working in a supportive team.
- Qualifications: Passion for animals and excellent communication skills are essential.
The predicted salary is between 26701 - 26701 £ per year.
Salary: £26,701 per annum
Location: DWR Veterinary Specialists
Job Type: Full-time, Permanent
Hours: 40 Hours per week Monday to Sunday
Shifts: Shift pattern between the hours of 8am-7pm Mon-Fri and weekends, 9am-5pm
We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Main Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Case Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system.
Benefits
- 5 weeks holiday + bank holidays + birthday leave
- Free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme.
DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and patient care assistants, supported by the client experience teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. We accept referrals in Anaesthesia, Cardiology, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Ophthalmology, Physiotherapy and Soft Tissue Surgery.
DWR Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team.
Client Care Team Associate (Veterinary Receptionist) in London employer: Cinque Ports Vets
DWR Veterinary Specialists is an exceptional employer, offering a supportive and inclusive work culture where every team member is valued for their contributions. With generous benefits such as 5 weeks of holiday, career progression opportunities, and a comprehensive wellness programme, employees are empowered to thrive both personally and professionally. Located in state-of-the-art facilities, our Client Experience Team plays a crucial role in delivering outstanding care for pets, making this a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Team Associate (Veterinary Receptionist) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DWR Veterinary Specialists. Understand their values, services, and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Client Care Team Associate, you'll be the friendly face of the business. Role-play common scenarios with friends or family to boost your confidence in handling client interactions, especially when it comes to discussing payments or appointments.
✨Tip Number 3
Show your passion for pets! During your interview, share personal stories about your love for animals and any relevant experiences you've had. This will help you connect with the interviewers and demonstrate that you truly care about providing excellent service to both clients and their furry friends.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the DWR Veterinary Specialists site. This not only streamlines the process but also shows your enthusiasm for the role. Plus, it gives us a chance to see your application in the best light!
We think you need these skills to ace Client Care Team Associate (Veterinary Receptionist) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for animal care shine through! We want to see how much you care about providing excellent service to both pets and their owners.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands!
How to prepare for a job interview at Cinque Ports Vets
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Team Associate. Familiarise yourself with the tasks like greeting clients, managing appointments, and handling payments. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your People Skills
As the face and voice of DWR Veterinary Specialists, your ability to connect with clients is crucial. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. This will highlight your interpersonal skills and show that you can handle the demands of the job.
✨Research the Company Culture
DWR Veterinary Specialists values a commitment to excellence and a passion for care. Take some time to learn about their mission and values. During the interview, mention how your personal values align with theirs, which will demonstrate your genuine interest in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the company’s approach to client care. This not only shows your interest but also helps you assess if this is the right fit for you.
