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- Tasks: Lead a passionate client care team and create extraordinary experiences for clients.
- Company: Join Village Vet Hampstead, part of the innovative Linnaeus group.
- Benefits: Competitive salary, 5 weeks holiday, and opportunities for professional growth.
- Why this job: Make a real impact in veterinary care and build lasting relationships with clients.
- Qualifications: Experience in customer-facing management and exceptional organisational skills.
- Other info: Dynamic role with autonomy to shape client care and lead exciting projects.
The predicted salary is between 36000 - 60000 ÂŁ per year.
You’ll join a passionate, supportive team with big ambitions, backed by the strength of Linnaeus, in a role where your impact will be felt every single day. Ready to lead the future of client care? Come and help us create something extraordinary at Village Vet Hampstead.
You will lead a client care team across two very different but equally vital environments:
- The Terrace at Village Vet – Opening Early 2026
- Our brand‑new, forward‑thinking site will redefine how clients experience veterinary care.
- Deskless, phoneless, relationship‑led practice.
- Focused on general practice and preventative healthcare.
- Delivering vaccinations, surgery, dental care and CT imaging.
- Our Hospital – Across the Road
- Our hospital will operate as an emergency and A&E‑style site, supporting urgent and critical cases.
Your responsibilities will include:
- Line management of the client care team across both sites.
- Being an active senior leader, contributing to strategic direction.
- Recruitment, inductions, training and ongoing development.
- Regular 1:1s and twice‑yearly performance & development reviews.
- Creating rotas and ensuring effective cover.
- Leading on complaint handling with empathy and professionalism.
- Overseeing insurance processing and debt recovery.
- Gathering and acting on client feedback to continually improve our service.
- Tracking KPIs and delivering objectives set by the Practice Manager & Clinical Director.
- Strengthening communication between client care and clinical teams to improve relationships and efficiency.
- Training and supporting the team in urgent case triage at the hospital site.
- Driving continuous improvement in ways of working.
You’ll also have opportunities to:
- Lead or contribute to large‑scale projects across Village Vet and Linnaeus.
- Build strong networks with other Client Care Managers across the group.
- Co‑design how this role evolves – with genuine autonomy in how your day runs.
About You – Non‑Negotiables
We are looking for someone who doesn’t just manage teams – but inspires people. You must be:
- Exceptionally organised.
- An experienced line manager.
- From a previous customer‑facing management background.
- Proactive, driven and solutions‑focused.
- Warm, friendly and emotionally intelligent.
- Confident handling conflict and complaints.
- Comfortable challenging and improving ways of working.
- Adaptable and forward‑thinking.
- A strong communicator who builds trust and morale.
- Someone who absolutely loves people.
What We Offer
Competitive salary up to £41,200 DOE, 5 weeks’ holiday plus.
Client Care Manager- Concierge in London employer: Cinque Ports Vets
Contact Detail:
Cinque Ports Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Manager- Concierge in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary field. Attend events, join online forums, or even pop into local practices. The more you engage, the better your chances of landing that Client Care Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your warmth and friendliness shine through. Remember, they’re looking for someone who can inspire and connect with clients, so be yourself and make those genuine connections.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle high-pressure situations or manage team conflicts. Practising your responses will help you feel more confident and ready to impress during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Client Care Manager- Concierge in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client care shine through! We want to see how much you love connecting with people and making a difference in their lives.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Highlight your customer-facing management background and any relevant achievements that demonstrate your ability to inspire and lead teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Client Care Manager role. Share specific examples of how you've created warm, empathetic environments in previous roles and how you plan to do the same with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our passionate team!
How to prepare for a job interview at Cinque Ports Vets
✨Know the Company Inside Out
Before your interview, take some time to research Village Vet Hampstead and Linnaeus. Understand their values, mission, and the unique approach they take towards client care. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Client Care Manager, your ability to connect with clients and inspire your team is crucial. Prepare examples from your past experiences where you've successfully built relationships or handled difficult situations with empathy. This will demonstrate that you embody the warm, friendly, and emotionally intelligent qualities they are looking for.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think about times when you’ve had to triage urgent cases or manage complaints. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. Inquire about how they measure success in client care or what challenges the team currently faces. This shows that you’re not just interested in the job, but also in contributing to the team's success.
