Client Care Associate in Fife

Job Title: Client Care Associate Location: Eastcott Veterinary Hospital Job Type: Part-time, Fixed-term Hours: 20 hours per week Shifts: Monday – Friday 4pm – 8pm only (or) Monday – Friday 3.30pm – 7.30 pm, plus 1in 7 weekends, Sunday (8 hours per day) Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors. Arranging appointments Keeping accurate records Various clerical duties related to animal patient care and treatment Facilitating accurate communications between clients, veterinary surgeons, nursing staff, and practice manager Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help put them at ease if they are worried or apprehensive. This position requires a practical knowledge of practice organization, services, basic rules and regulations for visitors, dispensing restrictions, basic animal patient treatment, recognition of an emergency, accuracy in transcribing information/messages, and a practical knowledge of standard procedures, veterinary records, and terminology used in the practice. Processing insurance claims, both for direct payment and on behalf of clients, may be a key aspect of this role. What we offer 5-weeks holiday plus bank holidays and birthday leave Relocation support RCVS and VDS fees paid Employer contribution pension scheme Life assurance E-car salary sacrifice scheme Enhanced equal family leave Extensive internal and funded external CPD All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. #J-18808-Ljbffr