At a Glance
- Tasks: Lead and inspire the Accounts and Insurance team to manage client debt effectively.
- Company: Join Blacks Vets, a family-oriented network of award-winning veterinary practices.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programmes, and staff discounts.
- Other info: Be part of a diverse team with a commitment to excellence and fun social events.
- Why this job: Make a real impact in a supportive environment while helping pets and their owners.
- Qualifications: Experience in insurance claims and team leadership is essential.
The predicted salary is between 27000 - 36000 € per year.
Location: Based at the Dudley Hospital, travel across all 5 sites required.
Reporting to: Practice Director
Job type: Permanent, full-time (37.5 hours per week over 4 or 5 days)
Salary: £31,500 DOE
Role and responsibilities
This role will primarily be focused on managing practice and client debt. However, a solid understanding of budget planning, data analysis and implementation of central projects is essential. You will be approachable and driven, with outstanding communication skills across all functions and the ability to remain empathetic during highly emotional conversations. You will be able to self-motivate to hit targets and deadlines with a proven record of collaborating with senior leadership teams (SLT) to set and deliver business strategies and financial targets. You will be supported in practice by our Practice Director and fellow members of the SLT, as well as having access to support from the wider Linnaeus operational team.
Responsibilities
- To deliver KPI's, as set by the practice, on debt management and client experience.
- Proactively maintain and reduce 30, 60 and 90-day debt and analyse and identify the root cause of debt.
- To positively inspire, lead, motivate, and develop the insurance and accounts team to achieve outstanding results, supporting the key strategic objectives of the business.
- To continually strive to improve efficiency, effectiveness, and output of the Claims Recovery and Debt Management functions of the Practice whilst adhering to company protocols.
- To enthuse and engage Vet, Nursing, Reception and Practice Support teams in Claim Recovery and Debt Management to raise awareness of the direct link between great clinical care, client experience and good financial management.
- Demonstrates emotional maturity to communicate with clients regarding potentially emotive situations.
- Working within the culture ethos and philosophy of Blacks Vets. Maintain excellent client relationships and a good debt management experience for clients and associates.
Experience Required
Essential
- Previous experience in insurance claims, account payment processing, and debt recovery.
- Strong administration background.
- Minimum one year of Team Leader experience.
- Proven ability to produce accurate and timely reports and follow audit processes.
- IT skills and knowledge of MS Office software packages: Excel, Word, Outlook, PowerPoint.
Desirable
- Experience within the veterinary industry.
- Knowledge of pet insurance.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave.
- Career progression opportunities.
- Staff discount schemes.
- Life Assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- E-car salary sacrifice scheme.
- Employer contribution pension scheme.
- Recruitment referral reward scheme.
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme.
About us
Blacks Vets are a network of five award-winning practices. With over 50 years of experience, our well-equipped practices allow us to provide high-quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets. Our team are just as important as the pets we care for, and we see ourselves as one big family. We are passionate and professional in all that we do and love to have fun along the way, with summer picnics, Christmas parties and other social events throughout the year. We have a wellbeing programme and actively recognise our achievements as individuals and as a team.
Blacks Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Blacks Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Accounts and Insurance Team Manager in Dudley employer: Cinque Ports Vets
Blacks Vets is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as enhanced family leave, career progression opportunities, and a strong emphasis on teamwork and community, our team members thrive in an environment that values both personal and professional development. Located at Dudley Hospital, you will be part of a passionate family dedicated to providing high-quality care while enjoying a range of social events and wellness programmes throughout the year.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts and Insurance Team Manager in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary industry or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture at Blacks Vets. Show them you’re not just about numbers; you care about their mission and values too!
✨Tip Number 3
Practice your communication skills. Since this role involves emotional conversations, being able to convey empathy and professionalism is key. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Accounts and Insurance Team Manager in Dudley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in insurance claims and debt recovery, as well as any team leadership experience you've had. We want to see how you fit into our family!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the role and how your values align with ours at Blacks Vets. Don’t forget to mention your approach to managing teams and client relationships.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and empathetically. We love candidates who can connect with others, especially in sensitive situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Cinque Ports Vets
✨Know Your Numbers
As an Accounts and Insurance Team Manager, you'll need to demonstrate your understanding of budget planning and debt management. Brush up on key financial metrics and be ready to discuss how you've successfully managed debt in previous roles.
✨Showcase Your Leadership Skills
This role requires you to inspire and lead a team. Prepare examples of how you've motivated teams in the past, especially in challenging situations. Highlight your ability to collaborate with senior leadership teams to achieve business strategies.
✨Communicate with Empathy
Given the emotional nature of the role, practice how you would handle sensitive conversations with clients. Be ready to share experiences where you've navigated difficult discussions while maintaining professionalism and empathy.
✨Familiarise Yourself with the Company Culture
Blacks Vets values a family-like atmosphere and a commitment to excellence. Research their ethos and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their culture during the interview.
