At a Glance
- Tasks: Be the friendly face for clients and their pets, ensuring top-notch service.
- Company: Join DWR Veterinary Specialists, a leading veterinary referral centre in Europe.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Join a diverse team committed to excellence and personal growth.
- Why this job: Make a real difference in pet care while working with passionate professionals.
- Qualifications: Strong communication skills and a love for animals are essential.
The predicted salary is between 26701 - 26701 £ per year.
We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Main Responsibilities:
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Case Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system
Benefits:
- 5 weeks holiday + bank holidays + birthday leave
- Free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About us:
DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and patient care assistants, supported by the client experience teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. We accept referrals in Anaesthesia, Cardiology, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Ophthalmology, Physiotherapy and Soft Tissue Surgery.
DWR Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Team Associate (Veterinary Receptionist) employer: Cinque Ports Vets
DWR Veterinary Specialists is an exceptional employer, offering a supportive and inclusive work culture where your contributions are valued. With a focus on employee wellbeing, you will enjoy generous benefits such as 5 weeks of holiday, career progression opportunities, and access to a comprehensive wellness programme. Located in state-of-the-art facilities, you will be part of a dedicated team committed to providing outstanding care for pets, while also having the chance to grow within one of Europe's largest veterinary referral centres.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Team Associate (Veterinary Receptionist)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DWR Veterinary Specialists. Understand their values, services, and what makes them unique in the veterinary field. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Client Care Team Associate, you'll be the face of the business. Role-play common scenarios with friends or family, like greeting clients or handling inquiries. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show your passion for pets! Share personal stories or experiences that highlight your love for animals and customer service. This will resonate with the interviewers and demonstrate that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the DWR Veterinary Specialists site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our amazing team.
We think you need these skills to ace Client Care Team Associate (Veterinary Receptionist)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for animal care shine through! We want to see that you genuinely care about providing excellent service to both pets and their owners.
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or veterinary settings. We love seeing how your skills align with our values and the role of a Client Care Team Associate.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Cinque Ports Vets
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Team Associate. Familiarise yourself with the tasks like greeting clients, managing appointments, and handling payments. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your People Skills
As this role is all about client interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, especially in a stressful environment. This will highlight your ability to connect with clients and their pets.
✨Research DWR Veterinary Specialists
Take some time to learn about DWR Veterinary Specialists and their commitment to high-quality care. Understanding their values and services will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work culture, and opportunities for growth. This not only shows your interest but also helps you determine if this is the right fit for you.
