At a Glance
- Tasks: Join our Client Care team, providing top-notch service to clients and their pets.
- Company: Village Vet, part of the largest family-owned veterinary company globally.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programs.
- Other info: Be part of a diverse culture that values your authenticity and well-being.
- Why this job: Make a real difference in pet care while working in a fun, fast-paced environment.
- Qualifications: Confident, organised individuals who thrive under pressure and love working with people.
The predicted salary is between 24000 - 30000 € per year.
Location: Village Vet Queens Park, Maida Vale, Primrose Hill, St. John's Wood and West Hampstead
Job Type: Full-time, Permanent
Hours: 42 Hours per week
Shifts: Monday to Friday between 8am – 7.30pm (plus 1 bank holiday shift per year)
We are searching for a passionate individual to join our wonderful Client Care team at Village Vet. This is a float role working across 5 sites in North and North West London. Our front‑of‑house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Roles and Responsibilities
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice
What We’re looking for
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast‑paced, friendly and fun with no working day the same.
What We Offer
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About Us
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
Client Care Assistant (Veterinary Receptionist - Float) employer: Cinque Ports Vets
Village Vet is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture where every team member is valued. With generous benefits such as 5 weeks holiday, career progression opportunities, and a comprehensive wellness programme, employees can thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners across North and North West London.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist - Float)
✨Tip Number 1
Get to know the company! Research Village Vet and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your people skills! As a Client Care Assistant, you'll be the friendly face of the business. Role-play common scenarios with friends or family to boost your confidence in handling client interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local veterinary events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Village Vet.
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist - Float)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for animal care shine through! We want to see how much you care about providing excellent service to both pets and their owners.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the role. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your customer service and organisational abilities!
Be Personable:Since this role is all about client interaction, use a friendly tone in your cover letter. We appreciate a warm approach, as it reflects how you’ll engage with our clients and their furry friends.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Cinque Ports Vets
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks like liaising with clients, managing appointments, and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is all about client interaction, be prepared to discuss your experience in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service. A friendly smile and a positive attitude can go a long way!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations in a fast-paced environment. Think about scenarios involving client complaints or managing multiple tasks at once. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
