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- Tasks: Be the friendly face of our practice, helping clients and their pets with care and professionalism.
- Company: Join the award-winning Blacks Vets team, part of a global veterinary network.
- Benefits: Enjoy 5 weeks holiday, staff discounts, and a wellness programme to support your health.
- Why this job: Make a real difference in pet owners' lives while developing your career in a supportive environment.
- Qualifications: A positive attitude and customer-facing experience are key; veterinary knowledge is a bonus.
- Other info: Flexible hours with opportunities for career progression and a vibrant team culture.
The predicted salary is between 10000 - 12000 £ per year.
We have an exciting opportunity for a Client and Pet Care Advisor to join the friendly team at Black Vets - Sedgley Branch. Our Client and Pet Care Advisors are the face of the business and first port-of-call for our clients, so ‘friendly professionalism’ is essential.
Responsibilities
- Promptly responding to calls and emails
- General veterinary administration, including appointments and insurance
- Payment handling, debt chasing, and end-of-day banking
- Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys
- Competent medication handling and dispensing
- General housekeeping and practice maintenance
Requirements
- Positive, proactive attitude
- Computer literacy
Experience
- Veterinary industry experience is not crucial, but helpful
- Customer-facing experience is also beneficial
Salary and package
- Annual Salary of £9,167.40
- Permanent 15 hours weekly
- 2-3 days per week, but may be asked to work hours up to 5 days per week.
- Working a variety of hours between 8am and 8pm, including 1 Saturday or Sunday shift per month and 1 bank holiday per year at our Dudley Branch.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About us
With over 50 years of experience, we are a network of five award-winning practices that are based around Black County, West Midlands. With our unique advantage, our well‑equipped practices allow us to provide high‑quality in primary care and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets. Blacks Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6,000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Blacks Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client and Pet Care Advisor (Sedgley Branch) employer: Cinque Ports Vets
Contact Detail:
Cinque Ports Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client and Pet Care Advisor (Sedgley Branch)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Black Vets and their values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly and professional environment.
✨Tip Number 2
Practice your people skills! As a Client and Pet Care Advisor, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence in handling calls and guiding pet owners through their journeys.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable for your interview. A friendly smile and professional attire can go a long way in showing that you’re ready to represent the Black Vets brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the minds of the hiring team. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Client and Pet Care Advisor (Sedgley Branch)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with pets and people.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any customer-facing experience or relevant skills that make you a great fit for our friendly team.
Keep It Professional Yet Friendly: Since ‘friendly professionalism’ is key for us, strike a balance in your tone. Be polite and professional, but also warm and approachable – just like we are at Black Vets!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Cinque Ports Vets
✨Know the Company
Before your interview, take some time to research Black Vets and their values. Understanding their commitment to friendly professionalism and quality pet care will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Client and Pet Care Advisor, you'll be the first point of contact for clients. Be ready to share examples from your past experiences where you've successfully handled customer interactions, especially in challenging situations.
✨Prepare for Common Questions
Think about how you would respond to questions like 'How would you handle a distressed pet owner?' or 'What does friendly professionalism mean to you?'. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the role and the company.
