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For Companies At a Glance
- Tasks: Lead global IT service management strategy and improve core processes for value-driven delivery.
- Company: Join a leading multinational Food & Beverage company with a dynamic work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a significant impact on global IT services and governance in a collaborative environment.
- Qualifications: Extensive ITSM experience, strong leadership skills, and knowledge of ITIL principles.
- Other info: Initial 6-month contract with potential for extension and excellent career advancement opportunities.
The predicted salary is between 60000 - 84000 £ per year.
Our client, a leading multinational Food & Beverage company is looking for a Service Management & Governance Senior Manager for an initial 6 month contract (likely to extend) in London (minimum 1 day per week in office).
Accountabilities
- Lead, define and evolve the global ITSM strategy, including design and improvement of core ITSM processes, ensuring consistent, scalable, and value-driven service delivery.
- Own the enterprise ITSM platform; drive continuous improvement, lead the service management function responsible for transition, performance, compliance, and major incident management.
- Primary relationship owner for Outsourced Partners including performance and alignment, chairing governance forums, overseeing SLAs, KPIs.
- Act as the senior escalation point for ITSM-related risks, issues, and compliance gaps.
- Lead the ITSM platform roadmap, aligning automation, self-service, and integrations with operational needs.
- Establish and maintain the ITSM service taxonomy and service catalogue to support clarity and accountability in service ownership.
- Engage stakeholders across business functions including Corporate, Commercial, and Global Operations/Supply Chain to ensure IT services meet business needs and enable effective service delivery and represent service governance in global IT initiatives, transformation programmes, and risk forums.
Skills & Experience
- Extensive experience leading IT Service Management functions in a global environment.
- Proven success managing outsourced service providers and driving measurable service improvement.
- Strong commercial acumen, including experience in contract negotiation and SLA definition.
- Proven experience owning and embedding ITSM processes (e.g., Incident, Change, Request, Problem) across teams and providers.
- Experience leading service governance forums and managing executive-level service reporting.
- Deep knowledge of ITIL v3/v4 principles and practical experience embedding them in operational contexts.
- Experience designing and delivering actionable service reporting and performance dashboards.
- Experience supporting major incidents, escalations, and transition activities.
- Familiarity with risk and compliance frameworks as they relate to IT operations.
Senior Manager, Global Service Management & Governance in London employer: CINQ PARTNERSHIP
Contact Detail:
CINQ PARTNERSHIP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Global Service Management & Governance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Food & Beverage industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s ITSM strategies and recent projects. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their goals and improve service delivery.
✨Tip Number 3
Practice your pitch! Be ready to explain how your extensive experience aligns with their needs, especially around managing outsourced service providers and driving service improvements. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community making strides in their careers.
We think you need these skills to ace Senior Manager, Global Service Management & Governance in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager role. Highlight your experience in IT Service Management and governance, focusing on your achievements in leading global teams and managing outsourced service providers.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven service improvements and managed compliance in previous positions, and don’t forget to mention your knowledge of ITIL principles!
Showcase Your Leadership Skills: We want to see your leadership style! In your application, emphasise your experience in leading governance forums and engaging stakeholders across various business functions. This will show us you can handle the senior escalation points effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at CINQ PARTNERSHIP
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management knowledge, especially ITIL v3/v4 principles. Be ready to discuss how you've successfully led ITSM functions in a global environment and how you’ve improved service delivery in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience managing outsourced service providers and leading governance forums. Think about specific instances where you drove measurable improvements and how you handled escalations or compliance gaps.
✨Understand the Business Needs
Familiarise yourself with the company’s operations and how IT services align with their business goals. Be prepared to discuss how you would engage stakeholders across various functions to ensure effective service delivery.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to major incidents or compliance issues. Practice articulating your thought process and decision-making skills in these scenarios to demonstrate your problem-solving abilities.
