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For Companies At a Glance
- Tasks: Provide top-notch support for Audio Visual and Video Conferencing solutions across the UK.
- Company: Join Cinos, a global leader in tech integration with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Make a real impact by solving customer issues and enhancing their tech experience.
- Qualifications: 3+ years in AV/VC support, strong problem-solving skills, and customer-focused attitude.
- Other info: Flexible hours and excellent career growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Cinos is a globally recognised leader in systems integration, delivering end-to-end technology solutions across Collaboration, Connectivity, Unified Communications, Networks, Security, Infrastructure, and Audio-Visual environments, all seamlessly integrated and managed by one trusted partner. We support organisations of all sizes to simplify technology management and deliver reliable, secure, and high-performing solutions. Headquartered in Surrey, with offices across Europe, North America, and Asia, Cinos provides world-class services to customers worldwide.
Role Description
This is a full-time Support Engineer role based in London, with travel to customer sites across the UK as required. The Support Engineer will be responsible for delivering proactive and reactive support across Cinos' Audio Visual and Video Conferencing portfolio. The role ensures service delivery aligns with agreed SLAs, customer issues are resolved efficiently, and potential risks are identified and escalated appropriately. You will work closely with customers, the Service Manager, and internal delivery teams to diagnose faults, support live environments, assist with new installations where required, and maintain accurate service records. Building strong customer relationships and contributing to service improvement is a key part of the role.
Qualifications
- Experience
- Minimum 3 years' experience installing and supporting Audio Visual and Video Conferencing solutions
- Proven experience fault finding and resolving AV/VC issues in time-critical environments
- Experience supporting customers both on-site and remotely
- Comfortable working autonomously and managing customer-facing responsibilities
- Technical Skills & Knowledge
- Strong knowledge of AMX and Crestron hardware and software, including uploading code and identifying faults
- Experience maintaining and troubleshooting Polycom codecs and SoundStructure equipment
- Basic configuration knowledge of Cisco codecs
- Solid IT networking fundamentals
- Knowledge up to commissioning level
- Confident using Microsoft Office for service documentation and reporting
- Certifications (Desirable)
- AVIXA CTS qualification
- Personal Skills
- Clear, professional verbal and written communication skills
- Positive, proactive, and customer-focused approach
- Strong problem-solving and analytical skills
- Ability to work under pressure in high-demand environments
- Flexible approach to working hours to meet customer needs
- Trustworthy, reliable, and detail-oriented
- Strong organisational and interpersonal skills
Roaming Support Engineer (Audio Visual) in Frimley employer: Cinos
Contact Detail:
Cinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roaming Support Engineer (Audio Visual) in Frimley
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to Audio Visual and Video Conferencing. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV/VC projects. This can really help you stand out during interviews and give employers a taste of what you can do.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to AMX, Crestron, and Polycom systems. We want you to feel confident and ready to tackle any question that comes your way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Cinos. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Roaming Support Engineer (Audio Visual) in Frimley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Audio Visual and Video Conferencing solutions. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Support Engineer role at Cinos and how your background makes you a perfect fit. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in high-pressure environments. We’re looking for someone who can think on their feet, so share those stories that demonstrate your analytical skills and customer-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Cinos
✨Know Your AV Gear
Make sure you brush up on your knowledge of AMX, Crestron, and Polycom equipment. Be ready to discuss specific experiences where you've installed or troubleshot these systems, as this will show your technical prowess and familiarity with the tools they'll expect you to use.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved time-critical AV/VC issues in the past. Think about situations where you had to diagnose faults quickly and effectively, and be ready to explain your thought process during those moments.
✨Customer Relationships Matter
Cinos values strong customer relationships, so come prepared with stories that highlight your ability to build rapport and communicate effectively with clients. Discuss how you've managed customer expectations and contributed to service improvements in previous roles.
✨Be Ready for Technical Questions
Expect some technical questions related to IT networking fundamentals and codec configurations. Brush up on your knowledge and be prepared to demonstrate your understanding of these concepts, as they are crucial for the role.
