At a Glance
- Tasks: Provide hands-on support for AV and Video Conferencing solutions in dynamic environments.
- Company: Join Cinos, a leader in innovative collaboration technologies.
- Benefits: Career development, training opportunities, and a supportive team culture.
- Other info: Flexible working environment with varied projects and growth potential.
- Why this job: Make a real impact by solving technical challenges and enhancing customer experiences.
- Qualifications: 3+ years in AV support, experience with AMX/Crestron, and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
At Cinos we deliver innovative Audio Visual, Video Conferencing and Collaboration solutions to some of the UK’s leading organisations. Due to continued growth, we’re looking for an experienced and driven Support Engineer to join our expanding Support team in Scotland. This is a hands-on role suited to someone who enjoys problem solving, building strong customer relationships and working across a varied AV/VC environment.
What you’ll be doing:
- Providing proactive and reactive maintenance support for AV and Video Conferencing solutions
- Fault finding and resolving technical issues in high-pressure, customer-facing environments
- Supporting installation projects between service calls
- Completing service documentation and reports accurately and on time
- Working closely with customers to deliver an exceptional support experience
- Identifying opportunities for service improvements or additional solutions
- Collaborating with internal teams to ensure smooth delivery and communication
What we’re looking for:
- Minimum 3 years’ experience supporting AV and Video Conferencing environments
- Experience with AMX / Crestron systems
- Knowledge of Cisco codec configurations
- Basic IT networking knowledge
- Experience troubleshooting Polycom and Sound Structure equipment
- CTS qualification preferred
- Strong communication and organisational skills
- Positive, proactive attitude with the ability to work independently
- Comfortable working flexibly and responding to customer needs
Why join Cinos?
- Work with a highly experienced and supportive technical team
- Opportunity to work with leading collaboration technologies
- Varied customer environments and projects
- Career development and training opportunities
- Inclusive and collaborative company culture
If you’re passionate about technology, customer service and delivering high-quality AV support solutions, we’d love to hear from you.
Audio Visual Engineer employer: Cinos
Cinos is an exceptional employer that fosters a collaborative and inclusive work culture, providing Audio Visual Engineers with the opportunity to work alongside a highly experienced technical team in Scotland. With a strong focus on career development and training, employees are encouraged to grow their skills while engaging with leading collaboration technologies across varied customer environments. Joining Cinos means being part of a supportive community that values innovation and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the AV and Video Conferencing industry on LinkedIn or at local tech meetups. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with AMX, Crestron, or Cisco codecs, make sure to highlight these in conversations. Bring examples of how you’ve solved problems in high-pressure situations to impress potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to AV systems. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your troubleshooting process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace Audio Visual Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with AV and Video Conferencing systems. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about technology and customer service. Share specific examples of how you've solved problems in high-pressure environments – we love a good story!
Show Off Your Technical Skills:Don’t forget to mention your experience with AMX, Crestron, and Cisco codec configurations. We’re keen on candidates who can hit the ground running, so let us know how you’ve tackled technical challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cinos
✨Know Your AV Stuff
Make sure you brush up on your knowledge of AV and Video Conferencing systems, especially AMX and Crestron. Be ready to discuss your hands-on experience with troubleshooting Polycom and Sound Structure equipment, as well as any Cisco codec configurations you've worked with.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in high-pressure situations. Cinos is looking for someone who thrives under pressure, so share stories that highlight your ability to think on your feet and resolve problems efficiently.
✨Customer Relationships Matter
Cinos values strong customer relationships, so be ready to talk about how you've built rapport with clients in the past. Think of specific instances where your communication skills made a difference in delivering exceptional support.
✨Be Proactive and Positive
Demonstrate your proactive attitude by discussing how you've identified opportunities for service improvements in previous roles. Show them that you're not just a problem solver but also someone who looks for ways to enhance the customer experience.
