At a Glance
- Tasks: Welcome visitors, manage calls, and support HR administration tasks.
- Company: Join a top-rated care home group known for its luxurious facilities.
- Benefits: Enjoy paid breaks, staff meals, and a range of employee perks.
- Other info: Flexible hours with opportunities for recognition and growth.
- Why this job: Be the friendly face of our home and make a difference every day.
- Qualifications: Strong customer service skills and IT literacy required.
The predicted salary is between 12 - 13 £ per hour.
£12.98 per hour plus Company Benefits
Bank Contract
A Top 20 Care Home Group 2026! Awarded ‘One of the UK’s Best Companies To Work For’
Oakley Grange is a luxurious residential and dementia care home based in Warwick offering state-of-the-art facilities, which include 66 large en-suite bedrooms and 5 luxury care suites. The home also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon.
We are looking for an Administration Assistant/Receptionist to work on an ‘as and when’ basis to cover annual leave and ad hoc sickness. Rotas are planned in advance so you will be given notice of the days/weeks to be worked.
Our team member benefits include:
- Paid Breaks
- Uniforms
- Staff Meals
- Nest Pension
- Employee Assistance Programme
- Care Workers Charity
- ‘Spice of Life’ – Discount Retail Scheme
- Cycle Scheme
- Eye Care
- Refer a Friend Scheme
- Reward Vouchers
- Quarterly & Annual Company Recognition Awards
As the Administration Assistant/Receptionist you will be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail. In addition to reception duties, you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator’s absence.
Main Responsibilities:
- Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
- Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
- In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
- Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
- Organise internal meetings and ensure that any requirements have actioned
- Coordinate the staff meal process as applicable to the individual home
- Respond to any emergency situations as requested by the home
- Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification:
- Excellent customer service skills
- IT literacy – competent with the use of systems
- Previous telephone experience
- Professional telephone manner
- Knowledge of general administration
- Good communication skills
- Neat and well presented
- Excellent written and verbal English
Administration Assistant in Warwick employer: Cinnamon
At Oakley Grange, we pride ourselves on being a top employer in the care sector, offering a supportive work culture that values each team member's contributions. With competitive pay, comprehensive benefits, and opportunities for personal and professional growth, our Administration Assistant/Receptionist role provides a rewarding experience in a luxurious environment. Join us in making a difference while enjoying perks like paid breaks, staff meals, and recognition awards in our state-of-the-art care home in Warwick.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Warwick
✨Tip Number 1
Make sure you research Oakley Grange and its values before your interview. Knowing about their luxurious facilities and commitment to care will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! As the first point of contact, you'll need to impress visitors with your professionalism. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Brush up on your IT skills, especially if you’re not super confident. Familiarise yourself with common software used in administration roles. We can help you find resources to get you up to speed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Administration Assistant in Warwick
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your IT skills and customer service experience in your application. We want to see how you can bring your unique talents to the Administration Assistant role!
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the specific requirements of this role. Mention your experience with HR-related tasks and any financial knowledge you have, as these are key for us.
Be Professional:Since you'll be the first point of contact at our home, it's important to convey professionalism in your written application. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Oakley Grange!
How to prepare for a job interview at Cinnamon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administration Assistant/Receptionist role. Familiarise yourself with the key tasks mentioned in the job description, like handling HR-related administration and managing reception duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As the first point of contact at the care home, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your ability to create a welcoming environment for visitors and showcase your communication skills.
✨Brush Up on IT Skills
Since the role requires good IT experience, be ready to discuss your proficiency with various systems and software. If you have specific examples of how you've used technology to improve efficiency or manage tasks, share those during the interview. It’ll show that you’re capable of handling the administrative aspects of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what a typical day looks like for an Administration Assistant/Receptionist. This not only shows your interest but also helps you gauge if the role is the right fit for you.
