At a Glance
- Tasks: Be the friendly face of our care home, managing reception and supporting administration tasks.
- Company: Join a top-rated care home group known for its supportive work environment.
- Benefits: Enjoy paid breaks, staff meals, and a range of employee perks.
- Other info: Flexible shifts with opportunities for recognition and career growth.
- Why this job: Make a difference in people's lives while developing your admin skills in a caring setting.
- Qualifications: Strong customer service skills and IT literacy are essential.
The predicted salary is between 28000 - 28000 £ per year.
£13.47 per hour plus company benefits
Full Time– 42 hours per week
A Top 20 Care Home Group 2026! Awarded One Of The ‘UK’s Best Companies To Work For’
Emerson Grange is an 85-bedroom care home that provides the most luxurious surroundings and the very best in care and support. We are looking for a full-time Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days. Your shifts will be between the hours of 8am – 8pm working the following patterns:
- Rota: Week 1 Mon 8am-8pm, Tue 8am-8pm, Sat 8am-8pm, Sun 8am-8pm
- Rota: Week 2 Wed 8am-8pm, Thu 8am-8pm, Fri 8am-8pm
In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator’s absence.
Team member benefits include:
- Paid Breaks
- Uniforms
- Staff Meals
- Nest Pension
- Employee Assistance Programme
- Care Workers Charity
- ‘Spice of Life’ – Discount Retail Scheme
- Cycle Scheme
- Eye Care
- Refer a Friend Scheme
- Reward Vouchers
- Quarterly & Annual Company Recognition Awards
Main Responsibilities:
- Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person's identity is checked as far as reasonably practical
- Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
- In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
- Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
- Organise internal meetings and ensure that any requirements have actioned
- Coordinate the staff meal process as applicable to the individual home
- Respond to any emergency situations as requested by the home
- Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification:
- Excellent customer service skills
- IT literacy – competent with the use of systems
- Previous telephone experience
- Professional telephone manner
- Knowledge of general administration
- Good communication skills
- Neat and well presented
- Excellent written and verbal English
Administration Assistant in Swanley employer: Cinnamon
Emerson Grange is not just a care home; it's a community that values its employees as much as its residents. As part of a Top 20 Care Home Group, you will enjoy a supportive work culture with numerous benefits including paid breaks, staff meals, and a comprehensive employee assistance programme. With opportunities for personal growth and recognition through quarterly awards, Emerson Grange offers a fulfilling environment for those looking to make a meaningful impact in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Swanley
✨Tip Number 1
Get to know the company! Research Emerson Grange and its values. When you walk in for your interview, show us that you understand what makes our care home special. This will help you stand out as a candidate who truly cares about being part of our team.
✨Tip Number 2
Practice your customer service skills! As an Administration Assistant, you'll be the first point of contact for visitors. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to impress us with your professionalism.
✨Tip Number 3
Be prepared to discuss your IT skills! Brush up on the software and systems commonly used in administration roles. We want to hear how you've used technology to improve efficiency in previous jobs, so come armed with examples!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our fantastic team at Emerson Grange. Don’t miss out on this opportunity!
We think you need these skills to ace Administration Assistant in Swanley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administration Assistant role. Highlight your IT skills, customer service experience, and any relevant admin duties you've handled before. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Emerson Grange and how your skills align with the job description. Keep it friendly and professional – we love a personal touch!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status. We can’t wait to hear from you!
How to prepare for a job interview at Cinnamon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Assistant. Familiarise yourself with the tasks mentioned in the job description, like handling HR-related duties and managing reception tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since the role requires good IT experience, be prepared to discuss your proficiency with various systems. Bring examples of how you've used technology in previous roles to improve efficiency or solve problems. If you have any certifications or training, mention those too!
✨Practice Your Customer Service Approach
As the first point of contact, excellent customer service is key. Think of scenarios where you’ve had to handle difficult situations or provide exceptional service. Practising these responses will help you convey your skills confidently during the interview.
✨Dress to Impress
First impressions matter! Make sure you dress professionally and present yourself neatly. This not only shows respect for the interviewers but also reflects the standards expected in a care home environment. A polished appearance can set a positive tone for the rest of the interview.
