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- Tasks: Be the friendly face of our care home, handling reception and admin tasks.
- Company: Join a top-rated care home group known for its supportive culture.
- Benefits: Enjoy paid breaks, staff meals, and a range of employee perks.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills and IT literacy required.
- Other info: Flexible part-time hours with opportunities for career growth.
The predicted salary is between 27000 - 28000 £ per year.
£13.08 per hour plus company benefits
Part Time– 24 hrs per week
A Top 20 Care Home Group 2025! Awarded One Of The ‘UK’s Best Companies To Work For’
Eastcote Park is a stunning and luxurious Care Village in Solihull. We are looking for a part-time Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days. Your shifts will be 12hr shifts between the hours of 8am – 8pm and will include working one weekend in four.
In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator’s absence.
Our team member benefits include:
- Paid Breaks
- Uniforms
- Staff Meals
- Nest Pension
- Employee Assistance Programme
- Care Workers Charity
- ‘Spice of Life’ – Discount Retail Scheme
- Cycle Scheme
- Eye Care
- Refer a Friend Scheme
- Reward Vouchers
- Quarterly & Annual Company Recognition Awards
We also provide a comprehensive induction, support and training and encourage career development.
Main Responsibilities:
- Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
- Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
- In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
- Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
- Organise internal meetings and ensure that any requirements have actioned
- Coordinate the staff meal process as applicable to the individual home
- Respond to any emergency situations as requested by the home
- Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification:
- Excellent customer service skills
- IT literacy – competent with the use of systems
- Previous telephone experience
- Professional telephone manner
- Knowledge of general administration
- Good communication skills
- Neat and well presented
- Excellent written and verbal English
Administration Assistant employer: Cinnamon
Contact Detail:
Cinnamon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
First things first, make sure you know the company inside out! Research Eastcote Park and its values. When you walk in for that interview, you want to show them you’re not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, role-play common scenarios with a friend. This will help you feel more confident when it comes to greeting visitors and handling phone calls professionally.
✨Tip Number 3
Don’t forget to highlight your IT skills! Be ready to discuss your experience with different systems and how you can use them to support the Home Administrator. Bring examples of how you've used tech to improve efficiency in past roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your IT skills and any previous admin experience in your application. We want to see how you can bring your expertise to our team!
Be Personable: Since you'll be the first point of contact, let your personality shine through! Use a friendly tone in your written application to show us you're a great fit for our welcoming environment.
Attention to Detail is Key: Double-check your application for any typos or errors. We value attention to detail, so make sure your written communication reflects that before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cinnamon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Assistant. Familiarise yourself with the key tasks mentioned in the job description, like handling HR-related duties and managing reception tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since the role requires good IT experience, be prepared to discuss your proficiency with various systems. Bring examples of how you've used technology in previous roles to improve efficiency or solve problems. If you have any specific software experience relevant to administration, make sure to highlight that too!
✨Practice Your Customer Service Approach
As the first point of contact, excellent customer service is crucial. Think of scenarios where you’ve had to handle difficult situations or provide exceptional service. Practising these responses will help you convey your ability to maintain professionalism and courtesy, even under pressure.
✨Dress the Part
First impressions matter! Make sure you dress smartly and present yourself well for the interview. A neat appearance reflects your attention to detail and professionalism, which are key traits for an Administration Assistant. Plus, it shows that you respect the opportunity and the company’s values.