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- Tasks: Lead a team to ensure top-notch hospitality and resident satisfaction.
- Company: Join a Top 20 Rated Care Home Group, recognized for excellence in care.
- Benefits: Enjoy competitive pay, full-time hours, and great company perks.
- Why this job: Make a real impact on residents' lives while working in a supportive environment.
- Qualifications: Experience in hotel or catering management is essential; strong communication skills required.
- Other info: Weekend work is part of the role, offering a dynamic work schedule.
The predicted salary is between 30000 - 42000 £ per year.
Hospitality Supervisor
£16.09per hour plus company benefits
Full Time hours to include some weekend working
A Top 20 Rated Care Home Group 2024!
Awarded One Of The ‘UK's Best Companies To Work For'
Earlsfield Court is a stunning 72 bedded luxurious residential and dementia care home providing the very best in care and support.
This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times.
The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times.
The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members.
You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation.
The main responsibilities for this role are:
1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers
2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained
3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money
4. Monitor and support the dining areas at meal times ensuring that the highest standards are met
5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home
6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times
AMRT1_UKCT
Hospitality Services Supervisor employer: Cinnamon Care
Contact Detail:
Cinnamon Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Services Supervisor
✨Tip Number 1
Familiarize yourself with the specific needs and preferences of residents in a care home setting. Understanding their requirements will help you demonstrate your ability to create a comfortable and enjoyable environment during the interview.
✨Tip Number 2
Highlight your experience in managing budgets and working with suppliers. Be prepared to discuss specific examples of how you've successfully controlled costs while maintaining high standards in previous roles.
✨Tip Number 3
Showcase your leadership skills by sharing instances where you've trained and managed a team effectively. Emphasize your ability to motivate staff and ensure they meet performance standards.
✨Tip Number 4
Prepare to discuss your approach to customer service, especially in a hospitality context. Think of examples where you've gone above and beyond to ensure guest satisfaction, as this aligns perfectly with the role's focus on high customer satisfaction.
We think you need these skills to ace Hospitality Services Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hospitality Services Supervisor position. Understand the key responsibilities and required skills, such as budget control, team management, and high customer service standards.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or catering management. Emphasize your skills in budget management, team training, and customer service to align with the expectations of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent service. Mention specific experiences that demonstrate your ability to manage teams and ensure high standards in a care home environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Cinnamon Care
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent service and creating a comfortable environment for residents. Share specific examples from your past experiences that highlight your dedication to hospitality.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication with team members, residents, and their families, be prepared to discuss how you handle difficult conversations and ensure everyone feels heard and valued.
✨Highlight Your Management Experience
Discuss your background in hotel or catering management, focusing on your experience with budget control, team training, and maintaining high standards. Be ready to provide examples of how you've successfully managed teams in the past.
✨Prepare for Scenario-Based Questions
Anticipate questions about how you would handle specific situations, such as managing a busy dining area or addressing a resident's complaint. Think through your responses to demonstrate your problem-solving skills and commitment to quality service.
