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- Tasks: Deliver top-notch customer service while supporting various cinema operations.
- Company: Join a vibrant cinema team dedicated to providing an exceptional movie experience.
- Benefits: Enjoy flexible hours, employee discounts, and a fun work environment.
- Why this job: Perfect for movie lovers wanting to engage with customers and be part of a dynamic team.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: Opportunities for cross-training in different roles within the cinema.
To ensure that you are delivering the highest standard of customer service at all times, you will support the Cinema team in continuously driving sales while supporting the smooth running of the cinema in line with policy and procedures. You will be fully cross-trained, performing various duties including Box Office, Concessions, Floor, Bar, and Projection duties, with particular attention to customer service in all areas. As applicable; for further information, please speak to your General Manager.
Passion for Customers – You will:
- Provide a superior standard of service by monitoring behavior, serving pleasantly and efficiently, managing queues effectively, and maintaining appropriate telephone etiquette.
- Guide customers to their seats when necessary, verify tickets correctly (including for Unlimited card holders), and ensure all entrants have tickets.
- Liaise with cinema staff and management to ensure smooth operations.
- Respond promptly to customer complaints and queries, directing them to the appropriate personnel.
- Be knowledgeable about cinema services and facilities.
- Ensure radio communication is clear, appropriate, and uses cinema code words where applicable.
- Provide information on film start and end times, synopses, and classifications.
- Be aware of policies regarding film piracy and film classifications, including identification procedures.
- Handle lost property appropriately.
- Monitor auditoria for piracy, sound and picture quality, temperature, customer disturbances, and health & safety issues.
Driving Sales – You will:
- Use effective upselling and suggestive selling techniques.
- Be aware of current marketing promotions and assist accordingly.
- Sell tickets and retail products correctly, following cash handling procedures.
- Assist with stock takes and record wastage accurately.
- Maintain adequate stock levels of retail products, ensuring proper presentation and FIFO adherence.
Health & Safety – You will:
- Follow Food Hygiene Regulations and Health & Safety Policies.
- Use all equipment correctly and safely, reporting issues immediately.
- Assist in monitoring maintenance and repairs, reporting issues promptly.
- Open and close areas according to check sheets.
- Perform cleaning activities in cinema, toilets, back of house, auditoria, and front of house areas, including rubbish removal.
- Stay informed about business updates via meetings and notices.
- Adhere to all policies and procedures.
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Team Member - Stevenage employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Stevenage
✨Tip Number 1
Familiarise yourself with the cinema's layout and services before your interview. Knowing where everything is and how the operations run will show your enthusiasm and readiness to jump in.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This could include handling complaints or upselling products, which are key aspects of the job.
✨Tip Number 3
Stay updated on current films and promotions. Being knowledgeable about what's showing and any special offers will help you engage with customers and demonstrate your passion for the cinema experience.
✨Tip Number 4
Network with current employees if possible. They can provide insights into the team culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Team Member - Stevenage
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations. Highlight your customer service experience and any relevant skills that align with the role of a Team Member.
Tailor Your CV: Customise your CV to reflect your experience in customer service and teamwork. Use specific examples that demonstrate your ability to handle customer queries, manage queues, and work effectively in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a cinema environment. Mention any relevant experience and how you can contribute to driving sales and ensuring smooth operations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this role heavily focuses on delivering a superior standard of service.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, highlight your ability to collaborate effectively. Discuss any previous experiences where you successfully worked as part of a team to achieve common goals, especially in a fast-paced environment.
✨Familiarise Yourself with Cinema Operations
Before the interview, take some time to learn about the cinema's operations, including ticketing, concessions, and health & safety policies. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as customer complaints or busy periods. Prepare by thinking of relevant scenarios from your past experiences and how you resolved them, demonstrating your problem-solving skills.
