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For Companies At a Glance
- Tasks: Welcome guests, sell tickets and food, ensure a smooth cinema experience.
- Company: Join the vibrant team at Gate Picturehouse, a leading cinema in Notting Hill.
- Benefits: Enjoy flexible hours, staff discounts, and a fun work environment.
- Why this job: Perfect for movie lovers wanting to enhance customer experiences and build skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and great communication skills.
- Other info: Be part of a creative team that values individuality and customer engagement.
JOB TITLE
Picturehouse Host
DIRECT REPORT TO
Supervisor
RESPONSIBLE FOR
N/A at this level
JOB PURPOSE
To welcome visitors to the cinema in an individual and informed way whilst always delivering the highest standard of customer service. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema to the standard required by Picturehouse.
Your duties will include but are not limited to:
* Promotion and sale of tickets, retail, alcohol, food, and, Memberships
* Cash handling
* Ushering and piracy prevention
* Compliance with Health and Safety regulations
* Compliance with Food Safety Standards
* Preparing and serving café food
* Cleaning
MAIN DUTIES
Customer Service
* Deliver excellent customer service in line with the Picturehouse standards through individuality; engaging guests throughout their journey to maximise enjoyment and encourage repeat visits.
* To ensure dwell areas are maintained and inviting to customers
* Follow the correct ticket verification procedure. Guide customers to their seats where necessary; and ensure every person who enters the auditorium has a valid ticket
* Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct them to an appropriate person who can assist
* Be knowledgeable about the individual cinema’s services and facilities including accessibility, toilets, and proposition
* Ensure all communication via radios is appropriate, clear, and concise
* Be able to provide information on performance start and finish times, film synopsis, and film classification. Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
* Be aware of film classifications and identification requirements
* Ensure all lost property is correctly delivered to the appropriate area and logged in line with the policy
* Monitor screens for picture & sound quality, temperature, and customer disturbance
Product Knowledge and sales
* Be knowledgeable of current promotions and raise customer awareness
* Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy
* Promote the benefits of Membership during every transition
* Using suggestive selling to offer better value and enhance the customer experience
* Monitor stock levels and stock rotation and ensure departments are well presented
* Ensure all wastage is correctly recorded by following the wastage procedure
* Maintaining the highest standards of food hygiene and food presentation in line with policy
* Ensure that café offerings are prepared and served to the highest standards
Health & Safety – You will:
* Follow all Health & Safety Policies with a Spot it, Sort it approach
* Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
* Inform management immediately of any breaches or issues within Health & Safety
* Help monitor maintenance or repairs advising the relevant people of any issues immediately
* Open and close all areas, ensuring the relevant supporting paperwork is completed
Undertake basic daily cleaning duties including but not limited to departments, auditoriums, bathrooms (periodic toilet checks)*, staff areas, customer-facing areas, and sorting and removing of rubbish as required
* You will be expected to attend regular staff meetings and shift briefings and keep up to date on staff communications
* Adhere to all policies and procedures
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
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Picturehouse Host - Notting Hill - Gate Picturehouse employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picturehouse Host - Notting Hill - Gate Picturehouse
✨Tip Number 1
Familiarise yourself with the Picturehouse brand and its values. Understanding what makes Picturehouse unique will help you connect with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will prepare you to handle various customer interactions confidently, which is crucial for a Picturehouse Host.
✨Tip Number 3
Visit the Notting Hill - Gate Picturehouse before your interview. Take note of the atmosphere, the layout, and how staff interact with customers. This will give you valuable insights to discuss during your application process.
✨Tip Number 4
Be ready to showcase your knowledge about current films and promotions. Being well-informed will not only impress your interviewers but also demonstrate your commitment to providing excellent customer service.
We think you need these skills to ace Picturehouse Host - Notting Hill - Gate Picturehouse
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Picturehouse Host. Tailor your application to highlight relevant experiences that demonstrate your customer service skills and ability to handle cash transactions.
Craft a Personal Statement: Write a personal statement that reflects your passion for cinema and customer service. Mention specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for promoting memberships and enhancing the customer experience.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to this role, such as communication, problem-solving, and teamwork. Mention any experience you have with food safety standards or health and safety regulations, as these are crucial for the position.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Picturehouse Host.
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Showcase Your Customer Service Skills
As a Picturehouse Host, delivering excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in the past, and demonstrate your ability to engage with guests to enhance their experience.
✨Know the Cinema Inside Out
Familiarise yourself with the cinema's services, facilities, and current promotions. During the interview, show that you understand the importance of being knowledgeable about film classifications and ticketing procedures, as this will be crucial in your role.
✨Demonstrate Teamwork and Communication
Highlight your ability to work well within a team and communicate effectively. Discuss any previous experiences where you collaborated with others to achieve a common goal, as this will resonate well with the cinema's focus on teamwork.
✨Emphasise Health and Safety Awareness
Since health and safety are paramount in this role, be ready to discuss your understanding of relevant policies and procedures. Share any experiences where you have prioritised safety in a work environment, showing that you can contribute to a safe cinema experience.
