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- Tasks: Be the friendly face of our cinema, ensuring an unforgettable customer experience.
- Company: Join Picturehouse Cinemas, a vibrant community hub offering unique cinematic experiences.
- Benefits: Enjoy £11.75/hour, free tickets, discounts, and a range of exciting perks!
- Why this job: Dive into a dynamic role where no two days are the same, surrounded by a passionate team.
- Qualifications: Must be friendly, outgoing, and eager to create memorable experiences for customers.
- Other info: We welcome applicants with varying experience; confidence gaps won't hold you back!
Location: Harbour Lights Picturehouse
Responsible to: Matthew Landless, Emily Anderton - Supervisors
Salary: £11.75 Per Hour
What is the job?
It’s time to step into the limelight as the new Customer Service Assistant at Harbour Lights Picturehouse cinema, taking our customers on a wonderous journey that immerses them in every aspect that our unique venue has to offer. From serving sweet or salty popcorn to ensuring the screens are comfortable and inviting, you will be involved in ensuring the best possible end-to-end customer experience from the moment they step through the doors.
What do you get?
- £11.75 Per Hour (dependant on age) + sales incentive bonuses
- Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card!
- Cineworld Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more!
- In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes!
What will you be doing?
You will be responsible for ensuring the best possible customer journey for anyone that steps through our doors. Whether they are in the cinema to dine, drink, attend an event or indulge in a cinematic masterpiece you will help them fully immerse themselves in the experience and forget the outside world.
You will contribute towards the running of the cinema, which will see you keep on top of Health & Safety, general cleaning duties, operate the concession stands, prepare & serve café food, ushering responsibilities and lots more.
You will always be up to speed on film scheduling at the cinema, being able to relay knowledge of schedules, film synopsis and classification to our customers when needed.
You will be aware of all internal sales promotions and work with your colleagues to drive sales to hit targets.
About you
You must be friendly and outgoing with the attitude of always putting the customer first to deliver an unforgettable experience.
You will be someone who enjoys a varied work life as no two days will be the same with you being required to work across lots of different areas of the cinema such as Promotion and sale of tickets, retail, alcohol, food and Memberships.
You enjoy working in a team environment with a wide variety of people to achieve common goals.
You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire.
Who are Picturehouse?
Picturehouse Cinemas is so much more than screens and popcorn! As part of the Regal Cineworld Group, we are cinemas in the heart of neighbourhoods, ingraining ourselves within local communities as social hubs; dedicated to 'sharing joy through extraordinary experiences'. Each of our architecturally unique venues are places to eat, meet and relax, supplemented with a wide variety of productions ranging from live streamed Opera through to immersive showings of the big blockbusters, plus the best of cinema from around the world and more.
With an office in Leicester Square, London and cinemas countrywide we have a variety of roles that see our people working on either a hybrid or field based/remote basis. One thing we pride ourselves on at the Regal Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow.
Do you feel like you don’t have all the experience listed but would love to explore a career at Cineworld? Please still contact careers@cineworld.co.uk. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you.
Picturehouse Host - Harbour Lights, Southampton employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picturehouse Host - Harbour Lights, Southampton
✨Tip Number 1
Familiarise yourself with the latest films and events at Harbour Lights Picturehouse. Being knowledgeable about the current schedule and upcoming releases will help you engage with customers and show your enthusiasm for the cinema experience.
✨Tip Number 2
Demonstrate your customer service skills in your interactions. Whether it's through volunteering or part-time jobs, highlight experiences where you've gone above and beyond to ensure a positive experience for customers.
✨Tip Number 3
Show your team spirit! Picturehouse values collaboration, so be prepared to discuss how you've successfully worked in teams before. Share examples of how you contributed to achieving common goals.
✨Tip Number 4
Emphasise your adaptability and willingness to take on various roles within the cinema. Mention any past experiences where you've had to switch tasks quickly or learn new skills on the job, as this will resonate well with the dynamic nature of the role.
We think you need these skills to ace Picturehouse Host - Harbour Lights, Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, teamwork, and any roles that involved working in a fast-paced environment. Use keywords from the job description to demonstrate your fit for the Picturehouse Host position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cinema and customer service. Mention specific experiences where you went above and beyond for customers, and express your enthusiasm for contributing to the unique atmosphere at Harbour Lights Picturehouse.
Showcase Your Personality: Since the role requires a friendly and outgoing attitude, let your personality shine through in your application. Use a conversational tone and share anecdotes that reflect your ability to create memorable customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Know the Venue and Its Offerings
Familiarise yourself with Harbour Lights Picturehouse and its unique features. Be prepared to discuss the types of films shown, the food and drink options available, and any special events that might be happening.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, highlight your ability to collaborate effectively. Share experiences where you worked as part of a team to achieve common goals, especially in a fast-paced environment.
✨Emphasise Adaptability
The job requires handling various tasks, so showcase your adaptability. Discuss how you thrive in dynamic environments and can switch between different responsibilities, from serving food to ushering guests.
