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- Tasks: Welcome and serve cinema visitors while delivering top-notch customer service.
- Company: Join Hackney Picturehouse, a vibrant community cinema with a diverse film programme.
- Benefits: Enjoy competitive pay, free cinema tickets, discounts, and career development opportunities.
- Why this job: Be part of a friendly team creating memorable experiences for film lovers in a fun environment.
- Qualifications: Passion for customer service, teamwork, and flexibility to work evenings and weekends are essential.
- Other info: Part-time role with varied shifts; perfect for students looking for flexible work.
Picturehouse Host – Hackney Picturehouse
Hackney Picturehouse is a community-minded 6 screen cinema with a spacious Bar Restaurant. This cinema has a varied film programme (including independent, foreign language and Screen Arts as well as blockbusters), fun high profile events and a friendly team who focus on creating the best experience for our patrons everyday.
We are looking for an experienced and enthusiastic self-starter who can bring a passion for excellent customer service to this exciting venue.
Please note this is a part-time role with shifts over any of the seven days with regular work at evenings and weekends.
Availability at weekends is essential.
In return we offer an incredible package of staff perks with something for everyone.
* Competitive pay
* Sales Bonuses
* Late Night Working Allowance
* Unlimited Free Cinema Tickets
* Free Guest Tickets
* Free Cineworld Tickets
* Free Hot and Draught Soft Drinks
* Free Popcorn
* Food & Drinks Discounts
* Eye Care Vouchers
* Increased Pension Contributions
* Cycle To Work Scheme
* Career Development Opportunities
* Employee Assistance Plan
Job Description
JOB TITLE
Picturehouse Host
DIRECT REPORT TO
Supervisor
RESPONSIBLE FOR
N/A at this level
JOB PURPOSE
To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema. Your duties will include Box Office duties, Retail duties, Usher duties, Bar duties and Kitchen duties with particular attention paid to customer service in all areas.
MAIN DUTIES
Customer Service – You will:
- Deliver an excellent standard of customer service in line with the Picturehouse Experience Expectations through individuality, serving pleasantly and efficiently whilst managing queues effectively and having up to date product knowledge to maximise customer enjoyment and encourage repeat visits
- Guide customers to their seats where necessary; following the correct ticket verification procedure including Member card holders and ensuring every person who enters the cinema has a ticket
- Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct to an appropriate person who can assist
- Be knowledgeable about the cinema’s services and facilities
- Ensure all communication via radios is appropriate, clear and concise
- Provide information on performance start and finish times, films synopsis and film classification
- Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
- Be aware of and enforce all film classifications and identification procedure
- Ensure all lost property is correctly delivered to the appropriate area and logged in line with policy
- Monitor screens for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues
Promoting Sales – You will:
- Be knowledgeable of current marketing promotions and raise customer awareness
- Ensure sales accuracy by processing transactions, memberships and discounts correctly and in line with policy
- Promote Membership through personal recommendations and upcoming films, highlighting the benefits and rewards of the Membership scheme
- Promote and encourage sales through organised and attractive displays using up to date POS, ensuring rotation of stock i.e. adhering to First In, First Out (FIFO) process; and suggesting suitable additional products (such as cake with coffee)
- Ensure all wastage is correctly recorded by following the wastage procedures
Health & Safety – You will:
- Follow the Food Hygiene Regulations and Health & Safety Policies
- Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
- Inform management immediately of any breaches or issues within Health & Safety
- Help monitor maintenance or repairs advising the relevant people of any issues immediately
- Open and close all areas, ensuring the relevant supporting paperwork is completed.
- Undertake daily cinema cleaning including cinema, toilets, back of house areas, screens, cinema seating, all front of house areas and emptying and removing of rubbish as required
- Keep informed about business changes by attending staff meetings, reading staff notice boards and asking questions where appropriate
- Adhere to all current policies and procedures
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
PERSON SPECIFICATION
ATTRIBUTES AND EXPERIENCE
Essential:
- Passionate about excellent customer service
- Confident in communication with customers and colleagues
- Works effectively as part of a team
- Adaptable and flexible to changing circumstances
- Resourceful and able to work under pressure
- Available to work at key business times i.e. evenings and weekends
Desirable
- Cash handling experience
- Experience in a service related industry
- An interest in and knowledge of film and Picturehouse’s programming strands
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.
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Picturehouse Host - Hackney Picturehouses employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picturehouse Host - Hackney Picturehouses
✨Tip Number 1
Familiarise yourself with the latest films and events at Hackney Picturehouse. Being knowledgeable about the cinema's programming will not only impress during your interview but also help you engage with customers effectively.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your past experiences. Think of situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on excellent service.
✨Tip Number 3
Be prepared to discuss how you handle busy periods, especially during weekends and evenings. Highlight your ability to stay calm under pressure and manage queues efficiently, which is crucial for this role.
✨Tip Number 4
Demonstrate your enthusiasm for film and cinema culture. Share your favourite films or recent cinema experiences to show your passion, as this can resonate well with the team and management at Hackney Picturehouse.
We think you need these skills to ace Picturehouse Host - Hackney Picturehouses
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required teamwork. Emphasise your adaptability and flexibility, especially regarding evening and weekend availability.
Craft a Compelling Cover Letter: In your cover letter, express your passion for excellent customer service and your enthusiasm for working in a cinema environment. Mention any specific experiences that demonstrate your ability to handle customer queries and complaints effectively.
Showcase Relevant Skills: Highlight skills that align with the job description, such as communication, resourcefulness, and the ability to work under pressure. If you have cash handling experience or knowledge of film, be sure to include that as well.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork Skills
Since this role requires working closely with a team, be prepared to discuss how you collaborate with others. Highlight any previous roles where teamwork was essential and how you contributed to a positive team environment.
✨Be Knowledgeable About the Cinema
Familiarise yourself with the cinema's film programme and services. Being able to discuss current films or events at Hackney Picturehouse will show your genuine interest in the role and the venue.
✨Prepare for Common Scenarios
Think about potential customer complaints or queries you might encounter and how you would handle them. Practising your responses can help you feel more confident during the interview.
