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- Tasks: Welcome guests, promote memberships, and ensure a smooth cinema experience.
- Company: Chester Picturehouse, a vibrant cinema with a friendly team.
- Benefits: Free cinema access, soft drinks on breaks, and 50% off food.
- Why this job: Join a fun team and enjoy movies while gaining valuable customer service skills.
- Qualifications: Cafe/bar experience preferred; must be friendly and eager to learn.
- Other info: Flexible shifts with guaranteed hours; perfect for students!
Overview
Come and join us at Chester Picturehouse
You\’ll be joining a highly motivated, engaged and productive team. We\’re looking for new talent to join us, and that might be you!
You will be guaranteed at least one shift a week (cinema week working Friday-Thursday).
You must be available to work evenings and weekends as a priority
You must be punctual, diligent, keen to learn, happy to ask questions, outgoing and friendly towards guests and colleagues.
Cafe/Bar experience preferred.
Perks – FREE CINEMA!!! Free soft drinks and hot drinks when on breaks, and popcorn when you go and see a film; 50% off food and concessions.
Job Description
Job Title: Picturehouse Host
Direct Report To: Supervisor
Responsible For: N/A at this level
Job Purpose: To welcome visitors to the cinema in an individual and informed way whilst always delivering the highest standard of customer service. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema to the standard required by Picturehouse.
Your duties will include, but are not limited to:
- Promotion and sale of tickets, retail, alcohol, food, and Memberships
- Cash handling
- Ushering and piracy prevention
- Compliance with Health and Safety regulations
- Compliance with Food Safety Standards
- Preparing and serving café food
- Cleaning
- Working in the Cafe Bar
Main Duties
- Deliver excellent customer service in line with the Picturehouse standards through individuality; engaging guests throughout their journey to maximise enjoyment and encourage repeat visits.
- Ensure dwell areas are maintained and inviting to customers
- Follow the correct ticket verification procedure. Guide customers to their seats where necessary, and ensure every person who enters the auditorium has a valid ticket
- Respond to verbal customer complaints/queries immediately, where appropriate, using your own skill and knowledge to resolve or direct them to an appropriate person who can assist
- Be knowledgeable about the cinema’s services and facilities, including accessibility, toilets, and proposition
- Ensure all communication via radios is appropriate, clear, and concise
- Provide information on performance start and finish times, film synopsis, and film classification. Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
- Be aware of film classifications and identification requirements
- Ensure all lost property is correctly delivered to the appropriate area and logged in line with the policy
- Monitor screens for picture & sound quality, temperature, and customer disturbance; knowledge of current promotions and raise customer awareness
- Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy
- Promote the benefits of Membership during every transition
- Use suggestive selling to offer better value and enhance the customer experience
- Monitor stock levels and stock rotation and ensure departments are well presented
- Ensure all wastage is correctly recorded by following the wastage procedure
- Maintain the highest standards of food hygiene and food presentation in line with policy
- Ensure that café offerings are prepared and served to the highest standards
- Health & Safety – Follow all Health & Safety Policies with a Spot it, Sort it approach; work efficiently using all equipment; inform management immediately of any breaches or issues; help monitor maintenance or repairs; open and close all areas with relevant paperwork; undertake basic daily cleaning duties; attend regular staff meetings and shift briefings; keep up to date on staff communications; adhere to all policies and procedures; carry out any other duties reasonably asked of you.
Qualifications
- Cafe/Bar experience preferred
- Punctual, diligent, eager to learn, friendly towards guests and colleagues
- Available to work evenings and weekends as priority
- Excellent customer service skills; ability to respond to enquiries and resolve issues
- Ability to follow policies and procedures and work as part of a team
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is therefore subject to amendment.
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Picturehouse Chester Screen Host employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picturehouse Chester Screen Host
✨Tip Number 1
Get to know the cinema! Before your interview, watch a film at Picturehouse and soak in the atmosphere. This will help you understand the vibe and give you something to chat about during your interview.
✨Tip Number 2
Show off your personality! The role is all about customer service, so be yourself and let your friendly side shine through. We want to see how you engage with others and make their experience memorable.
✨Tip Number 3
Prepare some questions! Asking about team dynamics or what a typical shift looks like shows you're genuinely interested. Plus, it gives you a chance to learn more about the role and the team you'll be joining.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any updates or new roles that pop up!
We think you need these skills to ace Picturehouse Chester Screen Host
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re looking for someone who can engage with our guests!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, especially if you've worked in a café or bar before. Mention any customer service skills you have that align with what we’re looking for at Picturehouse.
Show Your Availability: Since we need someone who can work evenings and weekends, be clear about your availability in your application. This will help us see that you’re ready to jump in and be part of our team right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Know the Cinema Inside Out
Before your interview, make sure you know a bit about Chester Picturehouse and its offerings. Familiarise yourself with the films currently showing, the services provided, and any special promotions. This will show your enthusiasm and help you engage in meaningful conversations during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories, as they’ll demonstrate your ability to handle queries and complaints effectively.
✨Be Ready for Teamwork Questions
The cinema environment thrives on teamwork, so expect questions about how you work with others. Prepare examples that highlight your ability to collaborate, support colleagues, and contribute positively to a team dynamic. This will show that you're not just a great individual worker but also a team player.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows that you respect the interviewer’s time and are serious about the position. Plus, it sets a positive tone for the rest of the conversation.
