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- Tasks: Lead daily operations and ensure exceptional customer service at our vibrant cinema.
- Company: Join Picturehouse Cinemas, a lively venue in historic Greenwich with a passion for film and community.
- Benefits: Enjoy competitive pay, unlimited cinema tickets, discounts, and career development opportunities.
- Why this job: Be part of a fun team, develop your skills, and make a real impact on customer experiences.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: Flexible hours with evening and weekend shifts; perfect for students looking to grow their careers.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced and enthusiastic manager who can bring a passion for excellent customer service to this exciting venue. As a Duty Manager, you will be responsible for the smooth running of the daily operation of the cinema. In addition, you will be setting the standard of exceptional customer service by leading the team in our value of ‘Nothing is too much trouble’.
Located just a few minutes walk from Cutty Sark on Greenwich High Road, Greenwich Picturehouse is a five screen cinema, housing a bustling café and bar with scenic views of historic maritime Greenwich.
Please note there is a requirement to work 40 hours per week over any of the seven days with regular work in the evenings and weekends. In return we offer an incredible package of staff perks with something for everyone, this includes:
- Competitive pay
- Double pay on bank holidays
- Sales bonuses
- Late night working allowance
- Unlimited free cinema tickets
- Free guest tickets
- Free Cineworld tickets
- Free hot and draught soft drinks
- Food & drinks discounts
- Eye care vouchers
- Paid breaks
- Increased pension contributions
- Cycle to work scheme
- Career development opportunities
- Company sick pay
- Employee assistance plan
- Free 24/7 virtual GPs
Responsibilities include but are not limited to:
- Ensuring adequate staffing levels at all times
- Stock control
- Cash management
- Addressing and resolving customer complaints
- Recruitment, induction and training
- Coaching Supervisors and Customer Service Assistants
- Adherence to Health and Safety legislation
- Monitoring compliance and maintaining standards
- Delivery of the Company value that Nothing Is Too Much Trouble
- Performance management
- Operations management
- Budgetary management
We’re passionate about our People and their career aspirations. If you see yourself as a General Manager of the future we have the development opportunities and training to support you in that aspiration.
Duty Manager- Picturehouse Greenwich employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager- Picturehouse Greenwich
✨Tip Number 1
Familiarise yourself with the Picturehouse brand and its values, especially the commitment to exceptional customer service. Understanding what 'Nothing is too much trouble' means in practice will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of Picturehouse Greenwich. They can provide valuable insights into the company culture and expectations, which can give you an edge in discussions with hiring managers.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage a team and handle customer complaints effectively. This role requires strong leadership skills, so showcasing your relevant experiences will be crucial.
✨Tip Number 4
Be ready to talk about your availability and flexibility, especially regarding evening and weekend shifts. Showing that you are committed to meeting the demands of the role will make you a more attractive candidate.
We think you need these skills to ace Duty Manager- Picturehouse Greenwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you led a team or improved customer satisfaction, as these are key for the Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service. Mention specific examples of how you've gone above and beyond in past roles, aligning with the company's value of 'Nothing is too much trouble'.
Highlight Relevant Skills: In your application, focus on skills such as staff management, conflict resolution, and budget management. These are crucial for the role and should be clearly demonstrated through your experiences.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Picturehouse Greenwich. Mention why you are drawn to this specific cinema and how you can contribute to its success and customer experience.
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Show Your Passion for Customer Service
As a Duty Manager, you'll need to demonstrate your enthusiasm for excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Understand the Cinema Operations
Familiarise yourself with the daily operations of a cinema, including staffing, stock control, and cash management. Showing that you understand these aspects will impress the interviewers.
✨Highlight Leadership Skills
Since you'll be leading a team, it's crucial to showcase your leadership abilities. Discuss your experience in coaching and training staff, and how you've successfully managed teams in the past.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as customer complaints or staffing issues. Think through potential scenarios and your approach to resolving them effectively.
