Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the cinema team, manage operations, and ensure top-notch customer service.
- Company: Cineworld is a leading cinema chain dedicated to providing an exceptional movie experience.
- Benefits: Enjoy 28 days holiday, complimentary cinema visits, discounts, and exciting competitions.
- Why this job: Join a fun environment, develop your skills, and potentially advance to General Manager.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: Opportunity to see films before release and participate in regular benefits reviews.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an enthusiastic and friendly individual to join our team and help deliver an exceptional standard of Customer Experience.
As a Deputy General Manager, you will use your existing experience to ensure the smooth running of the cinema. This diverse role will see you managing the commercial aspects of the cinema. In addition to this, you will be highly visible providing a superior level of customer service and leading the team to deliver an unrivalled cinema experience.
Responsibilities include but are not limited to:
- Ensuring adequate staffing levels at all times
- Stock Control
- Cash reconciliation
- Addressing and resolving customer complaints
- Recruitment, induction and training
- Coaching Cinema Managers, Team Leaders and Team Members
- Adherence to Health and Safety legislation
- Monitoring compliance and maintaining standards
- Delivery of the Company Strategy to be the best place to watch a movie
- Performance management
- Operations management
- Budgetary management
Not only may you be able to see films before they’re open to the public but you will be eligible for the Cineworld Premier Pass which entitles you and up to two guests complimentary cinema visits and discounts on food and drink, so you can all enjoy a night at the movies on us!
Cineworld Cinemas offers a wide variety of benefits; all employees are entitled to 28 days holiday per year (inclusive of bank holidays), you may also want to join our contributory pension scheme, cash back healthcare plan and eye care scheme. In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes! At Cineworld we review our benefits on a regular basis and there are lots more rewards to come!
A Deputy General Manager role within Cineworld Cinemas may provide the path to reach your career aspirations. There is the opportunity to obtain a wealth of experience and develop your skills to potentially progress to a General Manager vacancy. If you have a team focus, a passion for customer service and are looking for a challenging and rewarding role then this is the one for you.
Cineworld Ilford-Deputy General Manager employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cineworld Ilford-Deputy General Manager
✨Tip Number 1
Familiarise yourself with Cineworld's customer service philosophy. Understanding their approach to customer experience will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to coach and motivate others will be key in this role.
✨Tip Number 3
Research the latest trends in cinema operations and customer engagement. Being knowledgeable about industry standards can set you apart and show your commitment to delivering an exceptional cinema experience.
✨Tip Number 4
Network with current or former employees of Cineworld if possible. Gaining insights from their experiences can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Cineworld Ilford-Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you led a team or managed operations, as this will resonate with the responsibilities of a Deputy General Manager.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the cinema industry. Mention specific examples of how you've delivered exceptional customer experiences in the past and how you plan to bring that to Cineworld.
Showcase Leadership Skills: Highlight your leadership abilities in both your CV and cover letter. Discuss your experience in coaching and training team members, as well as how you've successfully managed staffing levels and resolved customer complaints.
Research Cineworld: Familiarise yourself with Cineworld's values and mission. Understanding their commitment to customer experience will help you align your application with what they are looking for in a Deputy General Manager.
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Show Your Passion for Customer Service
As a Deputy General Manager, your role revolves around delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
You'll be leading a team, so it's crucial to showcase your leadership abilities. Discuss your experience in coaching and managing teams, and how you motivate others to achieve their best.
✨Understand the Business Operations
Familiarise yourself with the commercial aspects of running a cinema. Be ready to discuss stock control, cash reconciliation, and budget management, as these are key responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and operational challenges. Think of scenarios where you've successfully resolved issues and be ready to explain your thought process.
