Cinema Manager - Regal Picturehouse - Henley-on-Thames

Job Title: Cinema Manager

Direct Report To: General Manager

Responsible For: Supervisors, Customer Service Assistants and Hosts

Salary: £32,000 + £1000 Location Allowance

This is a permanent position, 40 hours per week.

What is the job?

Lights, camera, action.

It’s time to step into the limelight as the new Cinema Manager at The Regal Picturehouse, Henley-on-Thames, taking our customers on a wondrous journey that immerses them in every aspect that our unique venue has to offer.

From serving sweet or salty popcorn to ensuring the screens are comfortable and inviting, you will be involved in ensuring the best possible end-to-end customer experience from the moment they step through the doors.

Job purpose

To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching, and motivating the team to consistently deliver an exceptional customer experience to the standard required by Picturehouse. Provide an engaging work environment, championing succession and development opportunities for all. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs.

Main duties

• Deputise for the General Manager (in the absence of a Deputy General Manager)

• Ensure effective delivery of all business KPIs and business objectives

• Ensure that the business is running efficiently, effectively, and in line with company expectations, policies, and procedures

• Ensure any assigned area(s) of responsibility are delivered in line with business requirements

People

• Take ownership of own development and the development of your direct reports

• Engage teams to deliver improved business results through effective people management practices including coaching, mentoring, and driving personal accountability, development, and performance

• Implement, deliver, and achieve your business and performance excellence objectives

• Encourage a positive work environment where all employees can thrive

Customer

• Maintain a management presence at key business times to improve the Customer journey and support your team to deliver the ‘Nothing is too much trouble’ customer experience

• Maintain, build, and promote awareness of film products, promotions, etc.

Operational Excellence

• Ensure the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance, and operational standards are upheld at all times.

• Ensure staff scheduling and deployment are managed accordingly to meet the demands of the business.

• Ensure the well-being of all employees, customers, and visitors is in line with Health & Safety policy, company procedures, and operational guidelines.

• Ensure all relevant licensing, legislative, and business compliance is adhered to.

• Maintain operational standards to Picturehouse’s expectations.

Finance

• Improve the management of the cinema’s controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets, and budgets

• Reduce travel and accommodation costs through effective forward planning.

• Manage risk by minimising fraud, cash, and stock loss within the business and maintaining banking controls

• Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.

What do you get?

• Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card!

• Picturehouse Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more!

• In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes!

#J-18808-Ljbffr