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For Companies At a Glance
- Tasks: Lead strategic planning and design for innovative services that meet user needs.
- Company: Join Hippo, a forward-thinking company dedicated to user-centred design.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a contributory pension scheme.
- Why this job: Make a real impact by shaping services and influencing clients with your expertise.
- Qualifications: Expertise in service design, Agile methodology, and strong stakeholder management skills.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About The Role
Hippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our clients' business ecosystem and lead the strategic planning for their services. You will co-create new service propositions or evolve existing services and manage relationships between different groups. You are a champion of user‑centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.
What You'll Do
As a senior consultant in service design, you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo's project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments. You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on. Contributing to the service design Community of Practice, you may also be a line manager. Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.
Responsibilities
- Lead strategic planning for the client's service to ensure it meets business and user needs.
- Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.
- Provide advice and recommendations on potential approaches to organisational problems.
- Plan and facilitate groups toward a common goal and be the voice of the customer in the room.
- Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services.
- Simplify complex, cross‑departmental information and processes, making them understandable to all through visual communication.
Skills and Experience
You will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self‑initiated. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client's needs.
You Will Also
- Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisions.
- Manage relationships effectively, building long‑term, strategic partnerships.
- Have advanced experience with Agile delivery.
- Be able to create trust and authenticity in teams and respond to challenges.
Government Digital Service (GDS) or Public Sector experience is an advantage but not essential. Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design; business analysis; digital strategy; business architecture; product management.
Benefits
- Contributory pension scheme (Hippo 6% with employee contributions of 2%).
- 25 days holiday plus UK public holidays.
- Perkbox access for a wide range of discounts.
- Critical illness cover.
- Life assurance and death in service cover.
- Volunteer days.
- Cycle‑to‑work scheme for avid cyclists.
- Salary sacrifice electric vehicles scheme.
- Season ticket loans.
- Financial and general wellbeing sessions.
- Flexible benefits scheme with options of: private health cover, private dental cover, additional company pension contributions, additional holidays (up to an extra 2 days), wellbeing contribution, charity contributions, tree planting.
Diversity, Inclusion and Belonging
At Hippo, we're dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Location: Manchester, England, United Kingdom
We welcome candidates from across the UK and offer relocation support up to £8,000. Working may be on‑site at client locations or from home.
Senior Service Designer in Manchester employer: Cinefix
Contact Detail:
Cinefix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the service design field. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the game. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Use case studies to demonstrate how you’ve tackled complex problems and delivered results. This is your chance to shine and show potential employers what you’re made of!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Hippo, and express your interest in working with them. Sometimes, the best opportunities come from simply putting yourself out there.
✨Tip Number 4
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can articulate your experience with Agile methodologies and user-centred design. The more prepared you are, the more confident you’ll feel when it’s time to impress!
We think you need these skills to ace Senior Service Designer in Manchester
Some tips for your application 🫡
Showcase Your Expertise: When writing your application, make sure to highlight your experience in service design and how you've successfully led projects. We want to see how you’ve tackled complex challenges and delivered user-centred solutions.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially your understanding of Agile methodology. We appreciate a well-structured application that’s easy to read.
Tailor Your Application: Make sure to customise your application for the Senior Service Designer role. Reference specific responsibilities from the job description and explain how your background aligns with them. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cinefix
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially user-centred design. Be ready to discuss how you've applied these concepts in previous roles and how they can benefit the client’s business ecosystem.
✨Showcase Your Agile Expertise
Since Agile methodology is crucial for this role, prepare examples of how you've successfully worked within Agile teams. Highlight your experience in managing dependencies and facilitating collaboration across different departments.
✨Prepare to Articulate Your Vision
Be ready to discuss how you would lead strategic planning for services. Think about how you can articulate goals through artefacts like service maps or blueprints, and be prepared to share your ideas on evolving existing services.
✨Build Relationships with Confidence
Demonstrate your ability to manage relationships with senior stakeholders. Prepare examples of how you've built trust and authenticity in teams, and how you've used user research to influence design decisions.
