At a Glance
- Tasks: Provide Tier-2 technical support and deliver training for film and broadcast equipment.
- Company: Join a leading company in the film and broadcast industry with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to collaborate across teams and attend exciting events.
- Why this job: Be at the forefront of technology in film, solving real-world problems and training others.
- Qualifications: 5+ years in video systems, strong problem-solving skills, and a passion for learning.
The predicted salary is between 40500 - 49500 £ per year.
We're looking for a Technical Solutions & Training Specialist (Tier 2) to support our Kit Room team.
This is a multi-faceted role covering Tier-2 technical support, training and research and development.
You'll act as the escalation point for complex hardware/software issues while also building and delivering training for internal staff and freelance crew.
This is not a generic IT helpdesk role.
You'll work hands-on with specialist film and broadcast equipment (DIT, Video Assist systems, wireless transmitters, RF/Comms gear, Network and more) and the professionals who use them on set.
We don't expect you to arrive as an expert in every tool — what matters most is your mindset: curiosity, problem-solving, and a love of learning.
- Role and Responsibilities
- Tier 2 Technical
Support: resolve complex technical issues escalated from frontline support, providing in-depth troubleshooting on Cine Ark rental equipment and assisting in knowledge sharing with junior team members.
- On-Set
- Remote
Support: work with frontline support to provide responsive remote support to crew (DIT, Video Assist, Network & Comms techs) during shoots, ensuring minimal downtime.
May occasionally involve attending site in person.
- Equipment & Software
Expertise: develop expertise in key software (e. g.
QTake, Pomfort Live Grade, Riedel Bolero, Re Pro) and workflows; ensure rental kits are correctly configured with the latest updates.
- Documentation & Knowledge Base: write and maintain clear technical guides, quick-start docs, and troubleshooting checklists for staff and freelancers.
- Training & Upskilling: deliver structured training for internal staff and freelancers at all regional facilities, including workshops, in-person and pre-recorded demos, and one-to-one sessions.
- Latest
- Technology
Research: stay up to date with product releases, software changes, and new standards; research developments from major trade shows (IBC, NAB, Cine Gear) and key manufacturers.
- Innovation & Service Development: use research to propose new services, workflows, or product offerings that strengthen Cine Ark's technical offering.
- Cross-Team Collaboration: work with RF, Comms, and Networking specialists on complex multi-system setups; escalate to manufacturers when necessary.
- Continuous Improvement: suggest improvements to testing, prep, and support processes to reduce recurring issues.
- Review End-of-Life Products: collaborate with the Kit Room team to identify products nearing end of life and recommend alternatives.
- Candidate Requirements
- Signal Flow Understanding: strong grasp of video, audio, and data pipelines, ideally in film, TV, post-production, broadcast, or AV.
- Technical Aptitude & Problem-Solving: hands-on troubleshooting experience with AV equipment and software.
- Quick Learner: enjoys picking up new systems and workflows, able to self-teach from manuals, experimentation, or research.
- Communication Skills: able to explain technical concepts clearly, whether in a pressure situation or a training room.
- Customer Service Mindset: calm, solution-focused, and reassuring when clients face high-pressure issues.
- Team Collaboration: works well with others and thrives in both independent and team-based tasks.
- Background
Flexibility: may come from film production, AV integration, broadcast engineering, post-production, or live events — the key is 5+ years of professional video systems experience and holistic workflow thinking.
- Broadcast / AV systems knowledge: vision mixing, QC, routing, and signal distribution (SDI, HDMI, IP).
- Networking & Communications: IP video standards (NDI, SMPTE 2110, Dante, AES67, NMOS, VLANs) and comms (Riedel Bolero, Clear Com).
- Monitoring & QC Tools: waveform monitors, LUT management, colour pipeline tools.
- Monitor Calibration & Colour Science: calibration processes, HDR workflows, colour science basics (probes, colour spaces, Dolby Vision).
- Trend Awareness: emerging workflows (HDR, Dolby Vision, remote/cloud production).
- Tool Proficiency: QTake, Pomfort Live Grade, Da Vinci Resolve, Teradek, Riedel Bolero, or media management systems.
- On-Set Experience: roles such as DIT, Video Assist.
- Training/Teaching: mentoring, workshops, or training material creation.
- Working Conditions
- Primarily located at our Wooburn Green HQ (High Wycombe) but will need to work in regional outlets on occasion.
- 40 hours per week.
- Hours of Business – 7am to 7pm covered in shifts Monday to Friday. Some flexibility for early/late calls or occasional set visits.
- #J-18808-Ljbffr
Technical Solutions & Training Specialist - Tier 2 in High Wycombe employer: CineArk
As a Technical Solutions & Training Specialist at our Wooburn Green HQ, you'll be part of a dynamic team that values curiosity and problem-solving in the fast-paced film and broadcast industry. We offer a collaborative work culture with ample opportunities for professional growth through hands-on training and exposure to cutting-edge technology. Join us to make a meaningful impact while enjoying a supportive environment that encourages continuous learning and innovation.
