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- Tasks: Lead the retail team, manage customer service, and oversee store operations.
- Company: Join Ohio Valley Goodwill, a leader in rehabilitation services since 1916.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to make a difference.
- Why this job: Be part of a mission-driven team supporting individuals with disabilities and veterans.
- Qualifications: 1 year of supervisory experience preferred; strong communication skills required.
- Other info: Must be able to lift 35 pounds and work in a dynamic environment.
Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.
The Retail Team Leader will assist management in the operation of the Goodwill retail store. This includes customer service, record keeping, cash management, production, donations management, facility operation, communications, merchandising, and inventory control.
Role and Responsibilities- Assist the Retail Store Manager with the overall operation of the retail store.
- Ensure compliance with all policies, including reporting theft or misuse of company property or other illegal activities.
- Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
- Provide coaching, correctional direction, supervise and train retail associates on job-related responsibilities.
- Make recommendations to the Assistant Manager or Manager related to disciplinary or corrective action.
- Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates.
- Handle escalated or complex sales or customer-related issues.
- Inspect and validate accurate pricing and quality of production.
- Ensure the production team is working at a pace that will achieve production goals.
This position is responsible for training and delegating work assignments to the Donation Attendant, Merchandise Processor & Sales Associate positions. At least 1 year of supervisory experience preferred.
Physical Requirements- Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time.
- Ability to sit or stand for eight hours.
- Ability to bend and twist.
- Ability to lift and carry 35 pounds with or without a reasonable accommodation.
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Regular, predictable attendance is required as business demands dictate.
If you’re looking for a rewarding, fulfilling experience, please join our team! Please complete the application and attach your resume with detailed work experience. Incomplete applications will not be considered for the position.
Pay rate: $13.00 per hour.
EEO Employer/Vet/Disabled
Contact Detail:
Cincinnatigoodwill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader at West Chester
✨Tip Number 1
Familiarise yourself with the mission and values of Ohio Valley Goodwill Industries. Understanding their commitment to supporting individuals with disabilities and veterans will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight any previous supervisory experience you have, especially in retail or customer service settings. Be prepared to discuss specific examples of how you've successfully managed teams, resolved conflicts, and improved store operations.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of scenarios where you've handled customer complaints or operational challenges effectively, as this role requires a strong ability to manage complex issues.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied hours. Since the position requires support during store opening, production, and closing operations, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Retail Team Leader at West Chester
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Retail Team Leader position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your supervisory experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the mission of Ohio Valley Goodwill Industries. Mention specific experiences that demonstrate your ability to lead a team and handle customer-related issues effectively.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that all required documents are attached, as incomplete applications will not be considered. Take your time to make a great impression!
How to prepare for a job interview at Cincinnatigoodwill
✨Know the Company Mission
Before your interview, take some time to understand Ohio Valley Goodwill Industries' mission and values. Being able to articulate how your personal values align with their commitment to supporting individuals with disabilities and veterans will show your genuine interest in the role.
✨Demonstrate Leadership Skills
As a Retail Team Leader, you'll need to showcase your supervisory experience. Prepare examples of how you've successfully trained and managed a team in the past, highlighting any specific challenges you faced and how you overcame them.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and resolving disputes. Think of specific instances where you turned a negative customer experience into a positive one, demonstrating your problem-solving skills and ability to remain impartial.
✨Showcase Your Flexibility
The job requires a flexible schedule, so be ready to discuss your availability. Highlight any previous roles where you adapted to changing schedules or worked in dynamic environments, as this will reassure them of your commitment to the store's operations.
