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For Companies At a Glance
- Tasks: Engage with customers, process sales, and maintain a vibrant store environment.
- Company: Join Ohio Valley Goodwill, a leader in rehabilitation services since 1916.
- Benefits: Earn $12/hour with flexible scheduling and opportunities for growth.
- Why this job: Make a difference while gaining valuable retail experience in a supportive team culture.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn!
Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.
The Retail Sales Associate provides excellent customer service as a first point of contact with retail customers and maintains the sales floor to ensure an enjoyable and safe shopping experience. Partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. Provides operational support to management team.
Required Skills & Qualifications
- Ability to work a flexible schedule in support of the store opening, production and closing operations.
- Ability to effectively communicate in English with customers and OVGI associates.
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Ability to anticipate customers\’ needs.
- Ability to process information and merchandise through a computer system and POS register system, must be able to use calculator.
- Basic math and cash handling skill required and must be able to count change, provide change back and maintain accurate register with or without use of calculator.
Physical Requirements
- Ability to work in a non-climate-controlled environment.
- Ability to sit, stand, walk, bend, stoop, kneel and twist for up to 8 hours.
- Ability to lift up to 35 pounds frequently.
- While performing the duties of this job, the employees is regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required as business demands dictate.
Role and Responsibilities
- Providesprofessional,friendly,and courteousservice toallcustomers insidethe store,outsideofthe store, andoverthe phone.
- Effectively processes sales transactions at the POS, including accurate transaction processing.
- Works aflexible schedule set by the supervisor in supportofthe store opening, production,and closing operationsincludingwork onweekendsandholidays.
- Maintains knowledge of merchandiseand answers customer’s questions courteouslyandpromptly.
- Maintains dressing room standards.
- Maintainssales floor presentation, communicating to management need for additional or removal of product.
- Maintainsanorderlyand clean register area.
- Executestore securityprocedures.
- Communicate store messages utilizing the paging system.
- Performsstorehousekeepingdutiesas neededtoinclude sweeping,mopping, vacuuming, wipingshelves anddusting(includingrestrooms anddressingrooms).
- Assists donors and customers outside of retaillocations,greet donors, receivedonations,and supplydonors with receipts.
- Communicatesourmission and visioneffectivelyto our donorsandcustomers when asking for monetary donations at the POS.
- Other duties as assigned.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Pay rate: $12.00 per hour.
If you’re looking for a rewarding, fulfilling experience, please join our team!!
Please complete application and attach resume with detailed work experience.Incomplete applications will not be considered for the position.
EEO Employer/Vet/Disabled
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Retail Sales Associate at West Chester employer: Cincinnatigoodwill
Contact Detail:
Cincinnatigoodwill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Associate at West Chester
✨Tip Number 1
Familiarise yourself with the mission and values of Ohio Valley Goodwill Industries. Understanding their commitment to supporting individuals with disabilities and veterans will help you connect with the team and demonstrate your alignment with their goals during any interviews.
✨Tip Number 2
Practice your customer service skills in a retail setting. Whether it's through volunteering or part-time work, gaining experience in handling customer inquiries and transactions will make you stand out as a candidate who can provide excellent service right from day one.
✨Tip Number 3
Be prepared to discuss your flexibility in scheduling. Since the role requires working weekends and holidays, showing that you are open to various shifts will demonstrate your commitment and reliability to the hiring team.
✨Tip Number 4
Brush up on your basic math and cash handling skills. Being able to accurately process transactions and handle cash is crucial for this role, so consider practicing these skills to ensure you're confident when discussing them in an interview.
We think you need these skills to ace Retail Sales Associate at West Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise skills like communication, sales, and teamwork that align with the Retail Sales Associate role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of Ohio Valley Goodwill Industries' mission. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Flexibility: Since the job requires a flexible schedule, mention your availability clearly in your application. If you can work weekends or holidays, make sure to state this upfront.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cincinnatigoodwill
✨Showcase Your Customer Service Skills
As a Retail Sales Associate, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in the past, whether it's resolving a customer's issue or going the extra mile to meet their needs.
✨Demonstrate Flexibility
This role requires a flexible schedule, so be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked during busy periods, such as weekends or holidays.
✨Communicate Clearly
Effective communication is crucial in this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for common interview questions about how you would handle specific customer interactions.
✨Prepare for Operational Questions
Since the role involves processing sales transactions and handling cash, be ready to answer questions about your experience with POS systems and cash handling. Brush up on basic math skills to demonstrate your ability to manage transactions accurately.
