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- Tasks: Be the friendly face of cinch, guiding customers through a seamless car buying experience.
- Company: Join cinch, the UK's largest online used car retailer, on a mission to simplify car ownership.
- Benefits: Enjoy employee discounts, access to perks, and a supportive work environment with training opportunities.
- Why this job: Experience a dynamic role with great teamwork, customer interaction, and the chance to make a real impact.
- Qualifications: Customer service experience is a plus; a positive attitude and a full UK driving license are essential.
- Other info: We value diversity and are committed to an inclusive recruitment process.
The predicted salary is between 26000 - 36400 £ per year.
Location: on site in Corby
Salary: £26,000 with an OTE of £50,000
Work pattern: 5 days out of 7 including weekends
We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
Purpose of the role:
The cinch Customer Experience and Sales Advisor is the first point of contact with cinch customers in a cinch Store, either in person or by phone. They represent the cinch brand, our mission of faff-free motoring, and our company values.
They assist customers by providing information and answers to questions about vehicle ranges, performance & technology, as well as guiding them through our faff-free online buying process, using a customer-first approach to help customers ‘cinch’ their next car.
If you love variety, you’ll love joining our cinch Store team.
Role Accountabilities:
- Guiding customers through the faff-free online car buying process
- Building rapport effortlessly and using our ‘sales through service’ mentality to drive sales
- Delivering excellent customer experience – enhancing the customer journey from enquiry to delivery
- Assisting with showroom presentation and advertising
- Organising and accompanying customers on test drives
- Learning about our vehicles, manufacturers and products to help our customers find the perfect fit
- Addressing customer queries promptly and adeptly, resolving any objections they may have
- Making outbound calls to customers with ongoing enquiries & having great diary management skills; dealing with inbound sales calls effectively & professionally
- Thinking on your feet and adapting to all different situations. As happy working on your own initiative as you are in a team
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons – representing the cinch brand, mission and values at all times
Knowledge and Experience:
- Experience of working in customer service
- Proven track record of achieving and exceeding sales and/or productivity targets and KPIs
- Sales experience desirable but not required
- Positive, can do attitude, personable and approachable
- A full UK driving licence (required)
Why cinch
- Employee discount on cinch cars
- Access to Constellation Hub offering discounts, cash-back and top-up cards
- Opportunities to win tickets to cinch sponsored sport and music events
- Company Pension Scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Training courses and apprenticeships available
- Free flu vaccinations
If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.
Sales Advisor employer: cinch
Contact Detail:
cinch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarize yourself with the cinch brand and its mission. Understanding our customer-first approach and the faff-free car buying process will help you connect with customers and demonstrate your commitment to our values during the interview.
✨Tip Number 2
Practice your communication skills! As a Sales Advisor, you'll need to build rapport with customers quickly. Role-playing different customer scenarios can help you feel more confident in addressing queries and resolving objections.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've gone above and beyond for customers in the past. Highlighting your ability to enhance the customer journey will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your sales achievements. Even if you don't have direct sales experience, think about times when you've met or exceeded targets in previous roles. This will demonstrate your potential to drive sales through service.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Sales Advisor at cinch. Highlight your customer service experience and how it aligns with their mission of providing a faff-free car buying experience.
Tailor Your CV: Customize your CV to reflect relevant skills and experiences that match the job description. Emphasize any sales achievements or customer service roles you've held, showcasing your ability to exceed targets.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific aspects of cinch's values and mission that resonate with you, and explain how you can contribute to enhancing the customer journey.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your confident communication abilities. Use clear and engaging language to convey your passion for customer service and your proactive approach to resolving queries.
How to prepare for a job interview at cinch
✨Understand the cinch Mission
Before your interview, make sure you understand cinch's mission of providing a faff-free car buying experience. Be ready to discuss how you can contribute to this mission and enhance the customer journey.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide excellent customer service. Highlight situations where you resolved customer queries or objections effectively.
✨Emphasize Sales Through Service
Cinch values a 'sales through service' mentality. Be prepared to discuss how you can build rapport with customers and drive sales while maintaining a focus on their needs and satisfaction.
✨Be Ready for Role-Playing Scenarios
During the interview, you may be asked to participate in role-playing scenarios to assess your communication skills and adaptability. Practice responding to common customer inquiries and objections to showcase your confidence.
