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For Companies At a Glance
- Tasks: Own customer cases, solve problems, and deliver exceptional service with empathy.
- Company: Join cinch, the UK's largest online used car retailer, part of Constellation Automotive Group.
- Benefits: Competitive salary, bonuses, pension scheme, and enhanced family leave.
- Why this job: Be a key player in revolutionising the car buying experience and make a real impact.
- Qualifications: Experience in customer service or account management; creativity and curiosity are essential.
- Other info: Dynamic, inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At cinch, our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars). Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know‑how at 130+ stores (Marshall) with a market-leading digital experience from a much‑admired brand (cinch).
The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
What you’ll be working on:
- Take full ownership of individual customer cases, becoming their dedicated point of contact from first call to final resolution.
- Investigate issues with a detective’s eye, digging into details, connecting dots, and solving problems with precision and empathy.
- Communicate with customers via email and phone, delivering clear updates and building trust through every interaction.
- Handle initial claims with care, ensuring customers feel supported and confident throughout the process.
- Spot patterns and opportunities to improve our service, feeding insights back into the business to help us evolve.
- Champion the cinch mission in everything you do, no faff, just brilliant service that puts drivers first.
Things we look for in you:
- A flair for turning everyday customer interactions into unforgettable experiences; you don’t just solve problems, you create moments.
- Your own unique style: whether you’re a calm strategist, a bold empath, or a detail‑obsessed detective, you bring colour and character to every case.
- A natural instinct for building trust; you know how to make people feel heard, valued, and looked after.
- The creativity to find new ways forward when the path isn’t obvious.
- A curious mind that’s always asking, “How can we make this better?” and the courage to share your ideas.
- Experience in customer service or account management, or a role where you’ve owned outcomes and made people’s day.
- Bonus points if you’ve used tools like Zendesk or worked in fast‑paced environments, but what matters most is your mindset.
cinch and Rewards:
- Competitive salaries and bonuses.
- A company pension scheme.
- An Employee Assistance Programme.
- Access to trained mental health first aiders.
- Enhanced maternity, paternity, and adoption leave.
- And so much more!
cinch and You:
In making the most out of a career at cinch, you need to be curious, creative, and collaborative. We are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.
cinch and Diversity and Inclusion:
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters. And doing your job while not being your authentic self is not faff‑free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.
Job Details:
- Seniority level: Associate
- Employment type: Full‑time
- Job function: Customer Service
- Industries: Retail Motor Vehicles
CX Aftercare Executive in Hook employer: cinch
Contact Detail:
cinch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Aftercare Executive in Hook
✨Tip Number 1
Get to know cinch and its mission inside out. When you’re chatting with them, show that you understand their goal of removing the faff from buying and owning cars. This will help you connect on a deeper level and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via email and phone, make sure you can convey information clearly and empathetically. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. This will highlight your detective-like approach to customer care, which cinch values highly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the cinch team and ready to take the wheel in your career journey.
We think you need these skills to ace CX Aftercare Executive in Hook
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique style shine through! We want to see the real you, so don’t be afraid to inject a bit of character into your words. Remember, we’re looking for someone who can turn everyday interactions into unforgettable experiences.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences snappy. This will help us understand your skills and experiences without any faff!
Highlight Relevant Experience: If you've got experience in customer service or account management, make it pop! Share specific examples of how you've owned outcomes and made someone's day. This will show us that you’ve got what it takes to champion our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at cinch
✨Know the cinch Mission
Before your interview, make sure you understand cinch's mission to remove the faff from buying and owning cars. Be ready to discuss how you can contribute to this mission and provide brilliant service that puts drivers first.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've turned customer interactions into memorable moments. Highlight your ability to solve problems with empathy and precision, as this is key for the CX Aftercare Executive role.
✨Demonstrate Your Detective Skills
Since the role involves investigating issues, think of scenarios where you've had to dig deep to find solutions. Be prepared to share how you connected the dots and resolved complex customer cases effectively.
✨Be Curious and Creative
Cinch values a curious mindset, so come armed with ideas on how to improve customer service. Think about patterns you've noticed in previous roles and be ready to discuss how you would champion improvements at cinch.
