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- Tasks: Lead the sales team, manage vehicle stock, and ensure excellent customer service.
- Company: Join cinch, the UK's largest online used car retailer, part of a major automotive group.
- Benefits: Enjoy a company car, employee discounts, pension scheme, and access to wellness programs.
- Why this job: Be part of a dynamic team with great training, rewards, and opportunities for growth.
- Qualifications: Previous experience as a Sales Manager in the automotive industry is essential.
- Other info: We value diversity and are committed to an inclusive recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Location: on site in Northampton
Working Pattern: Monday – Friday, 9.00am – 6.00pm
We\’re cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
You:
We are seeking an experienced New or Used Car Sales Manager to lead our sales teams in Northampton. This role will see you use your sales management experience to lead the team in delivering great outcomes for our customers.
Role Accountabilities:
Reporting to the Head Of Cinch Stores, this is a fantastic opportunity to join an amazing brand. You will help to oversee our Cinch Squad team with used vehicle sales. We are looking for someone to drive the team and business forward with previous experience in budgeting and forecasting.
The role will include but not limited to:
- Managing the used vehicle stock to ensure it is prepared and advertised within a timely manner
- Managing and meeting site standards
- Managing the whole team in store
- Motivating the team to deliver great outcomes for customers as well as achieving weekly sales targets on vehicles
- Liaising with customers, both face-to-face and by phone/email
- Dealing with customer complaints in an efficient and effective manner
- Working to promote vehicles and services on offer in the dealership and online
- Ensuring excellent customer service that results in great customer outcomes, consistently recognised in high customer satisfaction index scores
Personal Characteristics:
To be successful in this role, you will have previous experience as a Sales Manager within the automotive industry. In addition to your experience, you will demonstrate the following:
- Fantastic attention to detail
- Excellent relationship building skills with internal and external stakeholders
- Ability to lead and motivate a team to achieve both quality & quantity goals
- A calm and professional manner
Why cinch
- Company car
- Employee discount on cinch cars
- Access to Constellation Hub offering discounts, cash-back and top-up cards
- Opportunities to win tickets to cinch sponsored sport and music events
- Company Pension Scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Training courses and apprenticeships available
- Free flu vaccinations
If you\’re looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven\’t heard from us in two weeks please assume you have been unsuccessful.
cinch | Store Manager employer: cinch
Contact Detail:
cinch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land cinch | Store Manager
✨Tip Number 1
Familiarize yourself with cinch's mission and values. Understanding how we prioritize customer experience will help you align your approach during the interview process.
✨Tip Number 2
Highlight your previous experience in managing sales teams within the automotive industry. Be ready to share specific examples of how you've motivated teams to achieve sales targets.
✨Tip Number 3
Prepare to discuss your strategies for handling customer complaints effectively. Show us that you can maintain a calm and professional demeanor while ensuring customer satisfaction.
✨Tip Number 4
Research the current trends in the used car market. Being knowledgeable about the industry will demonstrate your commitment and readiness to lead our sales team successfully.
We think you need these skills to ace cinch | Store Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Store Manager position at cinch. Understand the key responsibilities and personal characteristics they are looking for, such as sales management experience and team leadership skills.
Tailor Your CV: Customize your CV to highlight relevant experience in the automotive industry, particularly in sales management. Emphasize your ability to lead teams, manage stock, and achieve sales targets, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your experience in managing sales teams. Mention specific achievements in previous roles that demonstrate your ability to drive results and motivate a team.
Highlight Customer-Centric Approach: In both your CV and cover letter, emphasize your commitment to delivering excellent customer service. Provide examples of how you've successfully handled customer complaints and improved customer satisfaction in past positions.
How to prepare for a job interview at cinch
✨Show Your Sales Management Experience
Be prepared to discuss your previous experience as a Sales Manager in the automotive industry. Highlight specific examples where you successfully led a team, met sales targets, and improved customer satisfaction.
✨Demonstrate Customer-Centric Mindset
Cinch is all about putting drivers first. During the interview, share instances where you went above and beyond to ensure excellent customer service and how you handled customer complaints effectively.
✨Highlight Team Leadership Skills
Emphasize your ability to motivate and lead a team. Discuss strategies you've used to inspire your team to achieve both quality and quantity goals, and how you foster a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare for scenarios related to managing vehicle stock, meeting site standards, and promoting vehicles and services effectively.
