Cinch Self Storage is growing, and we’re looking for an ambitious, commercially minded Store Manager to lead our new Leeds store, due to open in 2027.
This is an exciting opportunity for someone who wants to do more than simply manage a store. You’ll play a key role in establishing a new site, building relationships within the local community, developing a strong customer base and creating a successful, high-performing business.
We’re looking for someone who combines strong leadership with a passion for sales, outstanding customer service and a hands‑on approach to running a successful operation.
You don’t necessarily need previous self‑storage experience. If you have a background in retail, sales, hospitality or another customer‑focused environment, and can demonstrate the drive and ability to lead a team and deliver results, we’d love to hear from you.
Key responsibilities
Sales and commercial performance
- Take ownership of store performance, occupancy, revenue growth and profitability.
- Drive enquiries, reservations and move-ins through proactive sales activity and effective conversion.
- Lead by example in handling customer enquiries, overcoming objections and identifying opportunities to meet customer needs.
- Monitor key performance indicators and take action to maximise results.
- Deliver effective pricing, rate reviews and additional sales opportunities in line with company expectations.
Leadership and team development
- Lead, motivate and develop your team, creating a positive, accountable and high-performing culture.
- Set clear expectations and coach colleagues to achieve their individual and store targets.
- Support recruitment, onboarding, training and ongoing development.
- Build a team that takes pride in its work and consistently delivers against business objectives.
- Ensure every customer receives a professional, friendly and helpful service.
- Build long‑term customer relationships and identify opportunities to improve retention.
- Handle customer concerns effectively and find practical solutions.
- Maintain high standards of communication, service and follow‑up.
Local business development
- Build relationships with local businesses, estate agents, removal companies and other potential referral partners.
- Develop a strong understanding of the local market and competitors.
- Proactively generate leads and create opportunities to grow the customer base.
- Represent Cinch Self Storage within the Leeds business community.
Store operations and standards
- Take responsibility for the security, safety, cleanliness and presentation of the store.
- Ensure company procedures, compliance requirements and audit standards are consistently met.
- Maintain accurate records, customer information and operational systems.
- Manage administrative tasks, reporting and daily operational priorities effectively.
What we’re looking for
We’re looking for someone who is:
- Commercially driven: motivated by targets, sales and delivering measurable results.
- A natural leader: able to inspire, coach and get the best out of a team.
- Customer focused: committed to providing excellent service and building lasting relationships.
- Proactive and resourceful: confident taking ownership, solving problems and making things happen.
- Organised and accountable: able to manage competing priorities while maintaining high standards.
- Community minded: comfortable networking and developing local business relationships.
- Adaptable: ready to embrace the challenge and opportunity of launching a new store.
Previous management experience in retail, sales, hospitality, self‑storage or a similar customer‑facing business would be advantageous. A full driving licence and access to transport may be beneficial, depending on the operational requirements of the role.
Why join Cinch Self Storage?
- The opportunity to lead a new store from its opening in 2027.
- The chance to build and develop your own team.
- A role with real responsibility for commercial results and business growth.
- The opportunity to develop your career within a growing self‑storage business.
- A varied role combining leadership, sales, customer service and local business development.
Salary, bonus structure, benefits and working hours will be confirmed as part of the recruitment process.
Interested?
#J-18808-Ljbffr
