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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive vehicle sales.
- Company: Join cinch, the UK's largest online used car retailer with a customer-first approach.
- Benefits: Competitive salary, company car, and a supportive work environment.
- Why this job: Be part of an innovative brand transforming the car buying experience.
- Qualifications: Sales management experience and strong leadership skills required.
- Other info: Exciting growth opportunities within a market-leading automotive group.
The predicted salary is between 50000 - 74000 £ per year.
Location: on site Corbycinch store
Salary: £50,000 – £74,000 + Company car
Working Pattern: Monday – Friday
We\’re cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
You
We are seeking an experienced Online Manager at our CorbyCinch Store to join our team. This role will see you use your sales management experience to lead the team in delivering good outcomes for our customers. Reporting to the Head Of Cinch Stores, this is a fantastic opportunity to join an amazing brand. You will help to oversee a team of Cinch Squad responsible for Used Vehicle Sales. We are looking for someone to drive the team and business forward. Must have previous experience in budgeting and forecasts.
Skills and experience
- Manage the Used Vehicle stock to ensure it is prepared and advertised within a timely manner
- Managing and meeting the site standards
- Managing the whole team in store
- Motivating the team to deliver good outcomes for customers as well as achieving weekly sales targets on vehicles
- Liaising with customers, both face-to-face and by phone/email, dealing with customer complaints in an efficient and effective manner
- Working to promote vehicles and services on offer in the dealership and online
- Ensuring excellent customer service that results in good customer outcomes is consistently recognised in high customer satisfaction index scores
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Online Manager employer: Cinch Cars
Contact Detail:
Cinch Cars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Online Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching cinch and its mission. Understand their customer-first approach and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and achieved sales targets in the past. Highlighting your ability to drive results will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the cinch family.
We think you need these skills to ace Online Manager
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! We want to see that you’re not just looking for a job, but that you genuinely care about making the car buying experience better for our customers.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Online Manager role. Highlight your sales management experience and any relevant achievements that align with our mission at cinch. We love seeing how your skills can drive our team forward!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills are easy to spot. Use bullet points if it helps – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Cinch Cars
✨Know the Brand Inside Out
Before your interview, make sure you understand cinch's mission and values. Familiarise yourself with their customer-first approach and how they aim to simplify the car buying process. This will show that you're genuinely interested in the role and align with their goals.
✨Showcase Your Leadership Skills
As an Online Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on motivating them to achieve sales targets and deliver excellent customer service. Be ready to discuss specific strategies you've used to drive performance.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of real-life examples where you've turned a negative experience into a positive outcome. This will demonstrate your problem-solving skills and commitment to customer service.
✨Discuss Budgeting and Forecasting Experience
Since budgeting and forecasts are key parts of the role, be prepared to talk about your experience in these areas. Bring along any relevant data or examples that highlight your ability to manage finances effectively and contribute to the business's growth.
