At a Glance
- Tasks: Engage with customers via email, calls, and live chat to resolve queries and enhance satisfaction.
- Company: Join cinch, the UK's largest online used car retailer, revolutionising car buying with a customer-first approach.
- Benefits: Enjoy employee discounts, access to exclusive events, a pension scheme, and mental health support.
- Other info: Flexible shifts and a commitment to inclusivity make this an exciting opportunity for growth.
- Why this job: Be part of a dynamic team focused on delivering exceptional service in a fast-paced environment.
- Qualifications: Experience in customer service, preferably with Zendesk or Conversational Commerce tools, is desirable.
The predicted salary is between 22400 - 31200 £ per year.
Salary: Up to£28,000 plus up to 10% discretionary bonus
Location:Hook
Shifts:Monday – Friday and every other Saturday but you will get this day back in the week – Alternating shifts: 8:00-16:15 or 9:45-18:00.
We\'re cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
Role Accountabilities:
- The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
- Your core responsibility will be handling queries from our customers through email, calls and live chat. This will be both outbound and inbound contact.
- You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development.
- The role holder will be responsible of building trust with the customer by solving their problems quickly and efficiently. Influence and own the issue to ensure successful resolution whilst adhering to company guidelines.
- The role holder will take a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch.
Knowledge and Experience:
- Experience in Zendesk product solutions would be desirable.
- Proven track record of achieving and exceeding customer service and productivity KPIs.
- Experience in Conversational Commerce such as LivePerson would be desirable.
- Experience in both customer services & financial services would be desirable.
- Proven ability to building strong working relationships.
- Experience in sales through service would be desirable.
Personal Characteristics
- Customer obsessed, determined to deliver a world class service
- Calm, engaging but assertive personality to deliver a resolution
- Excellent attention to detail
- Confident in leading through ambiguity in a fast-paced environment
Why cinch
- Employee discount on cinch cars
- Access to Constellation Hub offering discounts, cash-back and top-up cards
- Opportunities to win tickets to cinch sponsored sport and music events
- Company Pension Scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Training courses and apprenticeships available
- Free flu vaccinations
If you\'re looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven\'t heard from us in two weeks please assume you have been unsuccessful.
INDLP
#J-18808-LjbffrCustomer Experience Aftercare Executive in Hart employer: Cinch Cars
At cinch, we pride ourselves on being a customer-first business that values teamwork and employee growth. Located in Hook, our vibrant work culture fosters collaboration and innovation, offering extensive training opportunities and a supportive environment where your contributions are recognised and rewarded. With benefits like employee discounts, a comprehensive pension scheme, and access to mental health support, cinch is an excellent employer for those seeking a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Aftercare Executive in Hart
✨Tip Number 1
Familiarise yourself with cinch's mission and values. Understanding how they aim to remove the faff from buying and owning cars will help you align your answers during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Brush up on your knowledge of Zendesk and Conversational Commerce tools like LivePerson. Being able to discuss your experience with these platforms can set you apart, as they are desirable skills for the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your ability to build trust and deliver excellent service will resonate well with cinch's customer-obsessed approach.
✨Tip Number 4
Showcase your adaptability and calmness in fast-paced environments. Be ready to discuss situations where you've thrived under pressure, as this is crucial for handling customer queries effectively at cinch.
We think you need these skills to ace Customer Experience Aftercare Executive in Hart
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Experience Aftercare Executive position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills:Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer queries and improved satisfaction in previous roles.
Showcase Relevant Tools Experience:If you have experience with Zendesk or similar customer service tools, make sure to mention this in your application. Highlight any specific achievements or metrics that demonstrate your proficiency.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for customer service and your understanding of cinch's mission. Use this opportunity to convey your enthusiasm for the role and how you can contribute to their customer-first approach.
How to prepare for a job interview at Cinch Cars
✨Show Your Customer Obsession
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Familiarise Yourself with Zendesk
Since experience with Zendesk is desirable, take some time to learn about its features and functionalities. Being able to discuss how you would use it to enhance customer interactions can set you apart.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Emphasise your ability to remain calm and assertive while navigating challenges, as this aligns with the role's requirements.
✨Research cinch and Its Values
Understanding cinch's mission and values will help you align your answers with what they stand for. Be ready to discuss how you can contribute to their goal of providing a faff-free car buying experience.
