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- Tasks: Assist customers with vehicle purchases and handovers at our click and collect locations.
- Company: Cinch is the UK's largest online used car retailer, focused on a hassle-free car buying experience.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth within a leading automotive group.
- Why this job: Join a dynamic team dedicated to transforming the car buying experience with innovation and customer focus.
- Qualifications: Must have a full UK driving licence for over 2 years and exceptional customer service skills.
- Other info: Work Tuesday to Saturday, with a chance to be part of a rapidly growing company.
The predicted salary is between 25500 - 28500 £ per year.
Hours: 40 hours
Shift: Tuesday – Saturday
Salary: £25,500 – £28,500 per annum
We’re cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day. Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
As the Cinch Hub Customer Advisor, you will be responsible for providing a best-in-class service to cinch’s customers at our click and collect locations around the country, assisting them with anything from purchasing their next vehicle online to collecting their new vehicle when it’s ready. You will carry out vehicle handovers and local deliveries to our customers, showing them around the vehicle and answering any questions they may have. You may also be required to receive and process their old vehicle in part exchange or exchange courtesy vehicles. Our cinch hubs will form a key part of our network, supporting customers through our faff-free experience.
Key Responsibilities
- Locate and set up vehicle at the click and collect location in the selected collection slot.
- Inspect vehicle and ensure the vehicle is fit to handover to the customer.
- Record vehicle handover through our systems.
- Conduct vehicle handover with the customer, demonstrating key features and answering customer questions.
- Receive and process customer part exchange vehicle through our systems.
- Relocate part exchange vehicles on site ready to be collected by transporter.
- Assist potential customers through the selection and purchasing process online.
- Manage vehicles through group repair and valet resources.
- Ensure click and collect location is tidy and presentable.
What we look for in you
- Held a full UK licence for more than 2 years, with 6 or less points.
- Exceptional customer service skills.
- Punctual with great time management skills.
- Organised and proactive.
- Strong communication skills.
- A ‘can-do’ attitude.
- Ability to work alone or within a team.
Desirable:
- Experience in automotive or prior vehicle knowledge.
Cinch Hub Customer Service Advisor Brighouse employer: Cinch Cars
Contact Detail:
Cinch Cars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cinch Hub Customer Service Advisor Brighouse
✨Tip Number 1
Familiarise yourself with cinch's mission and values. Understanding their customer-first approach will help you align your responses during any interviews, showcasing that you share their commitment to providing exceptional service.
✨Tip Number 2
Brush up on your knowledge of the automotive industry, especially regarding online car sales and customer service. Being able to discuss current trends or challenges in the market can set you apart as a knowledgeable candidate.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle various customer situations, such as vehicle handovers or addressing concerns, to show your proactive problem-solving abilities.
✨Tip Number 4
Network with current or former employees of cinch if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and make a strong impression during the hiring process.
We think you need these skills to ace Cinch Hub Customer Service Advisor Brighouse
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Cinch Hub Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of cinch that resonate with you, such as their customer-first approach, and explain how you can contribute to their mission.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Cinch Cars
✨Showcase Your Customer Service Skills
As a Cinch Hub Customer Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing a best-in-class service.
✨Know the Product Inside Out
Familiarise yourself with cinch's offerings, including the 14-day money back guarantee and the range of vehicles available. Being knowledgeable about the products will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Your Organisational Skills
The role requires strong time management and organisational skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a busy environment like a click and collect location.
✨Exhibit a 'Can-Do' Attitude
Cinch values a proactive approach. During the interview, convey your willingness to tackle challenges and your ability to work both independently and as part of a team. Share instances where your positive attitude made a difference in your work.
